BCS Foundation Certificate in Digital Business Change (inc exam) Training in Canada

This course introduces the key principles and practical techniques required to support business change in a digital context. Designed for individuals involved in or impacted by change initiatives, it provides a foundational understanding of how to drive business benefit through effective change implementation. Learners will explore how to design and implement business changes that span people, processes, technology, and information, while aligning with organisational objectives. The course supports the BCS International Diploma in Business Analysis as one of the knowledge-based pathway options.

There are no formal entry requirements for this course.

Target audience

This course is suitable for professionals involved in business change and transformation, including business analysts, business managers, project managers, and business change managers. It is designed for those looking to develop the knowledge and tools to support successful change delivery within their organisation.

By the end of this course, learners will be able to:

• Explain the business change lifecycle and the drivers of change
• Analyse organisational readiness and align change to internal and external business influences
• Identify and evaluate business change needs using a range of investigation and modelling techniques
• Define and manage change requirements aligned to user-centred principles and accessibility
• Develop business cases and evaluate options for investment in change
• Understand the implications of different delivery lifecycles including Agile
• Implement business change effectively using recognised frameworks and feedback mechanisms
• Manage and measure the benefits realisation process

Change principles

• Overview of the business change lifecycle
• Understanding risk appetite and change drivers

Aligning change with the business

• Techniques for analysing internal and external environments
• SWOT analysis and the cultural web framework
• Enterprise architecture and performance measurement
• Ethical considerations in digital transformation

Identifying change

• Qualitative and quantitative investigation methods
• Stakeholder analysis using the stakeholder wheel and power/interest grid
• Business process modelling and customer journey mapping
• Gap analysis using POPIT™ and feasibility evaluation
• Identifying change in Agile settings and applying design thinking

Change requirements

• Requirements elicitation and stakeholder roles
• User-centred design principles and WCAG accessibility guidelines
• Configuration management and change control

The business case

• Business case structure and investment appraisal using payback
• Agile considerations for business case development

Design and development

• Linear, incremental, and Agile development approaches
• Agile values and business acceptance testing techniques

Change implementation

• Applying the CPPOLDAT framework for change readiness
• Implementation strategies and human response to change
• Collecting feedback post-implementation

Benefits management

• Identifying benefits and creating benefits plans
• Conducting benefits reviews to ensure measurable value

Exams and assessments

This course includes a BCS Foundation Certificate in Digital Business Change exam voucher. The exam is a one-hour, closed-book, multiple-choice assessment via remote proctor. Learners must schedule the exam to take place after the course. The exam voucher expires 12 months after confirmed attendance of the course.

Hands-on learning

Learners will explore real-world scenarios to develop practical understanding of business change processes. The course includes facilitated exercises, frameworks, and analysis techniques that help bridge theory and application across case-based examples.