International Service Design, Canada

We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

Introduction to Service Design
- What is Service Design?
- Why Service Design matters?
- Principles of Service Design
- How Service Design Differ from Product and UX Design?
Service Design Process
- 1. Explore: Insight Research
  - Understand People
  - Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
  - Collate, Synthesize and Present Insights that can Drive Design Decisions
    - Identify Scenarios
    - Align Actions, Mindsets and Emotions
- 2. Define: Ideation & Concept Development
  - Service Ecology Mapping
    - Understand Service Architectures, Stakeholders and Touchpoints
    - Use Models of Current State and its Impact on Customers
    - Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
  - Customer Journey Mapping
    - Elements of a Customer Journey Map
    - Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
    - Find the Invisible Connections and Map the Journey

Day 2

- Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
- Service Blueprinting
  - Elements of Service Blueprint
  - Identify Service Scenarios
  - Develop Service Blueprint
- Evaluate and Test Services Scenarios & Service Staging
- Present your Service Design
The Challenges and Best Practices while Integrating Service Design Thinking into your Business
Harvard Case Study

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Canada facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 January 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

04 March 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

08 March 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Toronto, Montreal, Calgary
Classroom / Virtual Classroom

International Service Design Training Course in Canada

Canada is a North American country. Known as the second-largest country of the world, Canada’s capital city is Ottawa. Toronto, Vancouver and Montreal are the biggest and most popular cities of this country. The 8,891-kilometer southern and western border between Canada and the United States is the world's longest intergovernmental land border. This country also has the longest coastline in the world.

Canada is a constitutional monarchy. The country was originally a British Empire colony and is now a part of the British Commonwealth. Both French and English are Canada’s official languages. Canada’s national animal is a beaver and the its flag design is a vertical triband of red and white with a red maple leaf charged in the centre. Some of the top-rated tourist attractions in Canada are Niagara Falls, Banff National Park and Rocky Mountains, CN Tower in Toronto City, Bay of Fundy, Old Quebec (Vieux-Quebec in French), the ski resort of Whistler, Ottawa's Parliament Hill and Vancouver Island.

Choose from our extensive selection of IT courses, covering programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Our highly skilled instructors will deliver hands-on training and valuable insights at a location of your choice within Canada.

International Service Design Training in Canada

Outline

Day 1

Day 2

Upcoming Trainings