Introduction to Dynamics 365 Sales Training in Canada

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & Canada Based Global Training Provider

This one-day introduction to Dynamics Sales course is aimed at delegates who are completely new to the Dynamics system. The course covers logging into a Dynamics online platform, navigating the screens, searching, finding and creating records, as well as exporting to Excel and using the Dynamics 365 App for Outlook.

Following this course delegates may look to expand their Dynamics 365 Sales knowledge and take course MB210 Dynamics 365 Customer Engagement for Sales

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

Important - This course has MFA Requirements. Please read this link and download the MFA app, prior to attending.

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for learners to complete within a learner-created free trial tenancy. Microsoft may require a valid credit card to create 30 day free tenancies which must be cancelled within 30 days to avoid incurring charges. QA have no control over the Microsoft 365 trial tenancy signup or billing process.

Training Outline

Module 1: Introduction to Microsoft Dynamics 365 Sales Management

  • What is Dynamics 365
  • Main Record Types

Module 2: Navigating the Dynamics 365 Sales Hub

  • Opening the Dynamics 365 Sales Hub
  • The site map and Dynamics 365 Sales app screen
  • Using the Site Map for Navigating between Entities and Dashboards
  • Personal Options
  • Lab: Navigating the Sales Hub

Module 3: Using Views & Dashboards

  • What is a view?
  • Switching between views
  • Viewing charts & Dashboards
  • Lab: Views, Dashboards & Defaults

Module 4: Searching for Records

  • The alphabet bar, sorting & filtering
  • Quick Find
  • Advanced Find
  • Creating a personal view
  • Lab: Searching for Records and Creating a Personal View

Module 5: Working with Contacts, Accounts & Competitors

  • Working with Records
  • Create a New Record
  • Mandatory & Recommended Fields
  • Working the different Field Types
  • Working with Subgrids
  • Lab A Create a New Contact
  • Lab B Create a New Account

Module 6: Creating Activity Records

  • Working with the Timeline
  • Creating Activities
  • Lab A Creating Activity Records
  • Lab B Emailing Sales Literature to a Customer

Module 7: Working with Leads & Opportunities

  • Creating Leads
  • Lab A Create a New Lead
  • Convert Email Records to Leads
  • Working with Leads
  • Lab B Creating & Qualifying Leads
  • Working with Opportunities
  • Creating Opportunities
  • Lab C Completing an Opportunity

Module 8: Exporting to Excel

  • Types of Excel Export
  • Lab Exporting Opportunities to Excel

Module 9: Dynamics 365 App for Outlook

  • Using the App for Outlook
  • Tracking Emails
  • Lab Using the Dynamics 365 App for Outlook (Optional)

Module 10: Creating Dashboards (module for Super Users)

  • Lab Creating a Personal Dashboard

Why Choose Us

Experience Introduction to Dynamics 365 Sales in Canada through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Canada and worldwide, with flexible planning options for individual and corporate training needs.

Experience Introduction to Dynamics 365 Sales in a focused classroom environment in Canada. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite Introduction to Dynamics 365 Sales in Canada solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.


Contact us for more detail about our trainings and for all other enquiries!

Introduction to Dynamics 365 Sales Training Course in Canada Schedule

Join our public courses in our Canada facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
24 June 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
16 July 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
20 July 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
11 August 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
21 August 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
31 August 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
13 September 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa
16 September 2026 (1 Day)
Toronto, Vancouver, Montreal, Ottawa

Canada has emerged as a global powerhouse for Artificial Intelligence and deep tech, with Toronto, Vancouver, and Montreal leading the charge as international innovation hubs. The country’s commitment to tech-driven economic growth is supported by world-class institutions like the University of Toronto and Waterloo, attracting top talent from across the globe. From the gaming industry in Montreal to the cloud-computing boom in British Columbia, Canada offers a diverse and stable environment for professional development. Our training solutions in Canada focus on equipping the workforce with high-demand skills in DevOps, Data Science, and Enterprise Architecture. We help professionals stay ahead of the curve in a nation that consistently ranks at the top for digital readiness and technological investment.

By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.