Advanced Interpersonal Communication Training in Switzerland

Who Should Attend?

Any basic communication course or training.

• Give good first impressions, build rapport, and build positive relationships.
• Build relationships through feedback.
• Identify supervisor roles and handle human resource issues.
• Communicate with colleagues and subordinates.
• Communicate with customers and vendors.
• Identify cultural networks, manage physical culture, and manage emotional culture.

Communication Styles and Methods

• Communication Styles
• Communication Styles: Primary
• Communication Styles: Secondary
• Verbal and Nonverbal Communication
• Using Verbal Communication
• Using Nonverbal Methods

First Impression and Building Rapport

• The Importance of First Impression
• Identifying Elements of First Impression
• Communicating to Build Rapport
• Building Rapport
• Establishing Credibility
• Building Positive Relationships
• Asking Questions

Building Relationships through Feedback

• Importance of Providing Feedback
• Using Paraphrasing
• Providing Feedback
• Providing Positive Feedback
• Providing Constructive Feedback

Supervisors

• Understanding Supervisor Styles
• Handling Ineffective Supervisors
• Promoting an Idea
• Handling Human Resource Issues
• Negotiating a Raise
• Handling Resignation

Colleagues and Subordinates

• Communicating With Colleagues
• Responding to a Colleague’s Idea
• Communicating With Subordinates
• Refusing a Subordinate’s Request
• Handling Dismissal

Customers and Vendors

• Communicating With Customers
• Responding to Complaints
• Communicating With Vendors
• Rejecting a Vendor’s Proposal
• Complaining to a Vendor

Organizational Culture

• Understanding Organizational Cultures
• Socializing to the Culture
• Organizational Culture Elements
• Identifying Organizational Culture
• Cultural Networks
• Using Cultural Networks
• Roles in Cultural Networks
• Managing Physical Culture
• Arranging Meeting Space
• Managing Emotional Culture
• Using Positive Language
• Encouraging Initiative