C4H510 - SAP Service Cloud Training in Switzerland

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Cloud for Customer 2311
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We can host this training at your preferred location.

Prerequisites

Essential

  • CRM/Service domain knowledge ^

Recommended

  • SAP Cloud for Customer functional experience 
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Who Should Attend

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 
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What You Will Learn

  • This course will prepare you to:
    • Translate customer business needs to best practice business scenarios in SAP Service Cloud 
    • Set up and configure the solution to manage SAP Service Cloud business processes 
    • Describe the integration scenarios available with SAP Service Cloud 
    • Demonstrate SAP Service Cloud reporting capabilities 
    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
    • Explain the different communication channels that are supported in SAP Service Cloud 
    • Explain and set up Service Levels, Categories and Work Distributions 
    • Understand knowledge base functionality in Service Tickets 
    • Explain and set up Registered Products and Installed Bases 
    • Explain and set up Warranty Management and maintenance plan in Tickets 
    • Explain and maintain the role of Time Recording in Tickets 
    • Understand Service Contracts in SAP Service Cloud 
    • Configure and Explain Visit planning in Tickets 
    • Explain Response templates and its determination in Tickets 
    • Explain SAP Service Cloud integration with ERP 
    • Explain SAP Service Cloud Integration with FSM 
    • Explain SAP Service Cloud Integration with SAP Commerce Cloud 
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Outline

  • Introduction to SAP Service Cloud 
    • Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
    • Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
    • Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
    • Explaining Registered Products and Installed Bases 
  • Warranty Management 
    • Explaining Warranty Management in Tickets 
  • Maintenance Plans 
    • Explaining Maintenance Plans in Tickets 
  • Time Recording 
    • Explaining the Role of Time Recording in Tickets 
  • Contracts 
    • Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
    • Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
    • Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Switzerland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 Şubat 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
24 Şubat 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
24 Mart 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
19 Nisan 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
23 Nisan 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
22 Haziran 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
04 Temmuz 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
15 Temmuz 2025 (2 Days)
Bern, Zürih, Cenevre
Classroom / Virtual Classroom
C4H510 - SAP Service Cloud Training Course in Switzerland

Switzerland, or officially known as the Swiss Confederation, is a federated country of central Europe. Because of its linguistic diversity, Switzerland is known by a variety of native names, such as Schweiz, Suisse, Svizzera and Svizra. While Bern is the administrative capital, Lausanne is the judicial centre of Switzerland. Zurich, Geneva and Basel are bases of some important international organisations such as the WTO, the WHO and FIFA. The country is well-known for its high welfare; Switzerland has the highest nominal wealth per adult.

Alongside the beautiful scenery, tourists visit Switzerland for the country's cultural attractions. There are many museums, galleries and historic buildings within popular cities such as Zurich, Geneva, and Lausanne. One of the most popular things to do is a train journey to the Top of Europe; Jungfraujoch. The longest glacier in Europe, the Great Aletsch Glacier begins at Jungfraujoch, and is also a UNESCO World Heritage Site.

Experience a paradigm shift in IT training with Bilginç IT Academy as we cater to the specific needs of Switzerland. Our training catalog showcases an array of Certification Exam preparation courses and accredited corporate training options, all delivered with innovative methodologies that will transform your learning journey.
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