ISO/IEC 20000-1:2018 Requirements Course Training in Switzerland

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,072+VAT
We can host this training at your preferred location. Contact us!

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011



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Upcoming Trainings

Join our public courses in our Switzerland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
01 July 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
07 July 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
10 July 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
24 July 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
03 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
13 August 2024
Bern, Zürih, Cenevre
2 Days
Classroom / Virtual Classroom
16 September 2024
Bern, Zürih, Cenevre
€1,072 +VAT Book Now
Classroom / Virtual Classroom
18 September 2024
Bern, Zürih, Cenevre
2 Days
ISO/IEC 20000-1:2018 Requirements Course Training Course in Switzerland

Switzerland, or officially known as the Swiss Confederation, is a federated country of central Europe. Because of its linguistic diversity, Switzerland is known by a variety of native names, such as Schweiz, Suisse, Svizzera and Svizra. While Bern is the administrative capital, Lausanne is the judicial centre of Switzerland. Zurich, Geneva and Basel are bases of some important international organisations such as the WTO, the WHO and FIFA. The country is well-known for its high welfare; Switzerland has the highest nominal wealth per adult.

Alongside the beautiful scenery, tourists visit Switzerland for the country's cultural attractions. There are many museums, galleries and historic buildings within popular cities such as Zurich, Geneva, and Lausanne. One of the most popular things to do is a train journey to the Top of Europe; Jungfraujoch. The longest glacier in Europe, the Great Aletsch Glacier begins at Jungfraujoch, and is also a UNESCO World Heritage Site.

Experience a paradigm shift in IT training with Bilginç IT Academy as we cater to the specific needs of Switzerland. Our training catalog showcases an array of Certification Exam preparation courses and accredited corporate training options, all delivered with innovative methodologies that will transform your learning journey.
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