ITIL® 4 Leader: Digital and IT Strategy Training in Switzerland

The ITIL® 4 Leader: Digital and IT Strategy Training in Switzerland course provides experienced professionals and senior leaders with the ability to shape organizational strategy in the face of digital disruption. Participants will explore strategic planning, innovation, risk management, and leadership principles required to guide modern digital enterprises.

This course is ideal for professionals involved in business-IT alignment, digital innovation, and strategic decision-making.

Evaluation Method

• Delegates must complete in-course assignments, evaluated during the 3-day training.

• A minimum score of 30 out of 40 is required to unlock the final exam.

• Final Exam: 30 multiple-choice questions, passing score: 21

• Successful completion grants the ITIL 4 Leader: Digital and IT Strategy certificate

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.
It is also highly recommended that delegates hold the ITIL 4 Managing Professional designation before enrolling.

Pre-course reading and a case study will be provided in advance. Reviewing these materials before day one is critical to success.

Module 1: Course Introduction

• Overview and objectives

Module 2: Defining Digital and IT Strategy

• Concepts, context, and business value

Module 3: Establishing the Vision

• Digital vision alignment with strategic goals

Module 4: Strategic Analysis

• External and internal assessment (SWOT, PESTLE)

Module 5: Planning Strategic Initiatives

• Roadmap creation, value streams, and priorities

Module 6: Strategy Measurement & Monitoring

• KPIs, dashboards, and iterative improvement

Module 7: Digital Leadership & Innovation

• Cultural transformation and agile leadership

Module 8: Managing Strategic Risk

• Navigating technological and organizational threats

Module 9: Summary & Final Review

• Strategy consolidation and exam prep