DevOps doesn't eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream. It focuses specifically on ITSM in a DevOps context and supports those organisations with mature ITSM programmes who are struggling to accelerate and modernise ITSM in support of DevOps.
The course helps organisations introduce new ways of thinking and new ways of working.
This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
The target audience for the ITSM for DevOps course are professionals including:
Learner Materials
Non-Certification Add-On
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.
There are no prerequisites to attending ITSM for DevOps, but familiarity with DevOps and IT service management (e.g. ITIL®) processes is recommended.
The learning objectives for this non-certification course include a practical understanding of:
Course Introduction
Introduction
Accelerating ITSM for DevOps
ITSM, DevOps and the IT Value Chain
Adapting Change Management
Adapting Release Management
Adapting Configuration Management
Adapting Event Management
Adapting Incident Management
Adapting Problem Management
Adapting Knowledge Management
Adapting the Service Desk
Adapting to the New Reality
Mastering Continuous Improvement
Assignment: Coordinating Improvement Initiatives
Leveraging Agile Service Management
Enabling Continuous Learning
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Taking Action
Join our public courses in our Switzerland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.