Certificate in Service Design Consultancy Training in Denmark

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From DKK 14,200 +TAX
  • Upcoming Date:
  • UK & Germany Based Global Training Provider

The A4Q Service Design Consultancy certification covers the key skills required to deliver effective business design consultancy, including the consultancy lifecycle and service portfolio, the consultancy mind set, stakeholder engagement, investigation and negotiation techniques, and situation diagnosis.



Prerequisites

There are typically no formal prerequisites to take the A4Q Service Design Consultancy certification; however, a basic understanding of service design principles and business practices is recommended for optimal learning

Target audience

This course is designed for:

  • Service designers
  • Business analysts
  • Project managers
  • Business change practitioners

and anyone who provides consultancy guidance to business customers


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

By the end of this course, learners will be able to:

  • Understand the purpose and role of the Service Design Consultant and the principles and ethics of Service Design
  • Initiate a consulting assignment including how to qualify opportunities and establish credibility with stakeholders
  • Understand service value propositions and conduct a situation analysis and diagnosis
  • Appraise options and conduct principled negotiation leading to solution implementation

Training Outline

Introduction to Service Design Consultancy (15%)

  • Demonstrate an understanding of Service Design Consultancy
  • Demonstrate an understanding of the Service Design Consultant role
  • Describe a Service Design Consultancy Service Portfolio

Service Design Principles and Ethics (10%)

  • Identify the 3 principles of Ethical Design Solutions
  • Demonstrate an understanding of Inclusivity and Accessibility in Service Design
  • Explain the importance of Security and Privacy in Service Design
  • Demonstrate an understanding of Sustainability in Service Design
  • Identify the components of professional standards and codes of ethical conduct for a Service Design Consultant

Initiating a Consulting Assignment (20%)

  • Explain the elements of the MANDACT model for qualifying consulting opportunities
  • Demonstrate an understanding of a Terms of Reference (ToR) document
  • Demonstrate an understanding of gaining trust and establishing credibility with stakeholders
  • Demonstrate an understanding of approaches used to build rapport
  • Demonstrate an understanding of influencing
  • Demonstrate an understanding of techniques for and analysing and engaging stakeholders
  • Demonstrate an understanding of Emotional Intelligence

Investigating the Situation (15%)

  • Describe the 5 components of the VMOST model
  • Explain the approaches to setting and measuring goals for organisational performance
  • Demonstrate an understanding of Service Value Propositions
  • Demonstrate an understanding of Organisational Culture and Climate

Appraising & Diagnosing the Situation (10%)

  • Describe the types of data used to appraise a situation
  • Demonstrate an understanding of situation appraisal techniques
  • Demonstrate an understanding of diagnosing techniques

Generating Options and Identifying a Solution (15%)

  • Demonstrate an understanding of how options are generated
  • Demonstrate an understanding of the MECE framework for presenting options
  • Demonstrate an understanding of Gap Analysis
  • Demonstrate an understanding of option appraisal
  • Explain the key steps in the identification, assessment and management of Risk
  • Describe the rationale for analysing the impact of a proposed solution
  • Define the key principles of the experimentation approach to testing a solution
  • Demonstrate an understanding of solution negotiation
  • Demonstrate an understanding of conflict in service design consultancy assignments

Generating Options and Identifying a Solution (15%)

  • Define the roadmap for Implementing Change
  • Demonstrate an understanding of using techniques to assess business readiness
  • Describe the methods for designing a transition
  • Define the 4 strategies used to implement change
  • Define the barriers to communication during change
  • Demonstrate an understanding of solution deployment
  • Demonstrate an understanding of how change is sustained

Exams and Assessments

The examination leading to the A4Q Certificate in Service Design Consultancy:

  • Consists of 40 multiple choice questions, each of which has a value of one mark. Candidates must gain 26 marks out of the available 40 marks (65%) in order to pass the examination and be awarded the certification.
  • Has a duration of 60 minutes. If a candidate’s first language is not the examination language, the candidate is allowed an additional 25% (15 minutes) of examination time.
  • Is a closed book examination and no reference materials may be used while sitting the examination.
  • Assesses competence at levels 1,2 and 3 of Bloom’s Taxonomy of Cognitive Domains. These levels assess competence as follows:
    • K1: remember
    • K2: understand
    • K3: apply

Hands-On Learning

This course includes:

  • Instructor-led scenarios, helping develop Service Design Consultancy skills.
  • A detailed insight into Service Design Consultancy concepts
  • Being able to apply useful Service design Consultancy techniques to drive business innovation.

Why Choose Us

Experience Certificate in Service Design Consultancy in Denmark through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Denmark or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Certificate in Service Design Consultancy through face-to-face Classroom Based training in Denmark. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Certificate in Service Design Consultancy in Denmark as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Denmark or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Certificate in Service Design Consultancy Training Course in Denmark Schedule

Join our public courses in our Denmark facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
03 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
07 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
10 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
11 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
12 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
14 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
18 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX
25 oktober 2026 (3 Days)
Copenhagen, Aarhus, Odense
DKK 14,200 +TAX

Denmark consistently ranks as one of the most digitally advanced nations in the world, with Copenhagen and Aarhus serving as vibrant centers for green-tech and digital government solutions. The country’s commitment to digital transformation is backed by top-tier institutions like the Technical University of Denmark (DTU), which fosters innovation in sustainable energy software and biotechnology. Denmark’s business environment is highly digitized, requiring a workforce that is proficient in the latest enterprise solutions and cloud frameworks. Our training solutions in Denmark are focused on high-demand skills such as DevOps, Cyber Defense, and Agile management. We provide the expertise necessary for professionals to excel in a highly efficient, tech-driven economy that prioritizes innovation, sustainability, and digital integration.

Bilginç IT Academy All Rights Reserved

By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.