CompTIA Copilot 365 Essentials Training is a practical course for professionals who want to use Microsoft Copilot more effectively, safely, and productively in their everyday work.

Through this training, participants will:

  • Learn to use Microsoft Copilot across Word, Outlook, Excel, PowerPoint, and Teams to support common workplace activities.

  • Improve AI-generated results by applying effective prompting techniques.

  • Understand how Web mode, Work mode, and organisational context influence Copilot responses.

  • Explore prebuilt Copilot agents such as Researcher, Analyst, and People Agent for research, analysis, and workplace information retrieval.

  • Develop practical skills in verifying AI outputs, protecting sensitive information, and using Copilot responsibly.

  • Gain the opportunity to validate their skills through a CompTIA CompCert assessment.


CompTIA Copilot 365 Essentials is a one-day, hands-on training course designed for non-technical, desk-based knowledge workers who want to use Microsoft Copilot confidently in their daily activities.

The course focuses on developing practical skills in writing contextual prompts, improving generated content, verifying information, and applying responsible AI practices within an organisational environment.

Participants will explore the differences between Web mode and Work mode, including how context provided through referenced files, emails, and meetings can affect Copilot's responses. They will also learn how to use these capabilities across core Microsoft 365 applications.

Through scenario-based activities, learners will practise drafting and rewriting content, producing summaries, analysing data, supporting collaboration, and developing repeatable workflows.

The training also highlights the importance of protecting sensitive organisational information, recognising potentially inaccurate AI-generated responses, and understanding when human judgement and verification are essential.

No previous AI experience is required to participate.

The course concludes with the Copilot 365 Essentials Competency Assessment. Successful participants receive a downloadable CompTIA CompCert demonstrating their acquired skills.


For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

No prior experience with artificial intelligence is required.

This course is designed for non-technical, desk-based knowledge workers who have access to Microsoft Copilot within their organisation's Microsoft 365 environment.

Who Should Attend

This training is suitable for non-technical professionals who want to develop practical Microsoft Copilot skills for everyday workplace activities.

It is particularly relevant to individuals who want to:

  • Build confidence using Copilot across Microsoft 365 applications

  • Improve the quality and consistency of AI-generated content

  • Apply prompting techniques to achieve more relevant results

  • Follow responsible AI practices when working with organisational information

  • Develop practical Copilot skills that can be applied immediately at work

What You Will Learn

By the end of this course, participants will be able to:

  • Use Microsoft Copilot safely and responsibly within an organisational environment.

  • Understand Copilot's capabilities and limitations and identify appropriate workplace use cases.

  • Create clear, contextual, and goal-focused prompts, refining them iteratively to improve results.

  • Explain how Web mode, Work mode, and referenced files, emails, and meetings can influence Copilot outputs.

  • Apply Copilot across Word, Outlook, Excel, PowerPoint, and Teams for common workplace activities.

  • Use prebuilt Copilot agents, including Researcher, Analyst, and People Agent, for relevant business tasks.

  • Save and reuse effective prompts to develop consistent and repeatable workflows.

  • Verify Copilot-generated information, identify inaccurate or unsuitable responses, and address potential issues.

  • Refine AI-generated content to meet specific workplace requirements.

  • Protect sensitive organisational information and recognise when human judgement and verification are required.

  • Apply Copilot skills consistently, responsibly, and accountably in everyday work.

Training Outline

1. Using Copilot Responsibly and Safely

This module develops the awareness and judgement needed to use Microsoft Copilot safely and effectively within an organisational environment.

Key Topics:

  • Understanding Copilot's capabilities and limitations

  • Identifying tasks where Copilot is appropriate

  • Recognising hallucinations and unreliable AI-generated outputs

  • Understanding the importance of human verification before acting on Copilot-generated information

  • Protecting sensitive information when using Copilot

2. Prompting Effectively and Iteratively

Learn how to create clear, contextual, and goal-oriented prompts and improve Copilot results through iterative refinement.

Key Topics:

  • Defining goals, context, and expectations within prompts

  • Structuring prompts to produce more relevant outputs

  • Using follow-up prompts to improve responses

  • Revising and refining Copilot-generated content

  • Breaking complex requests into smaller, manageable tasks

3. Using Context and Modes Effectively

Explore how context influences the quality and relevance of Copilot responses.

Key Topics:

  • Understanding the differences between Web mode and Work mode

  • Exploring how referenced files, emails, and meetings can influence results

  • Identifying when to search for information

  • Deciding when to continue an existing conversation or start a new chat

  • Using context effectively to improve Copilot responses

4. Working Across Microsoft 365 Applications

Apply Microsoft Copilot to common workplace scenarios across core Microsoft 365 applications.

Key Topics:

  • Word: Drafting and rewriting content with Copilot

  • Outlook: Supporting everyday email communication

  • Excel: Analysing data with Copilot

  • PowerPoint: Assisting with presentation development

  • Teams: Supporting team communication and collaboration

  • Applying Copilot to practical workplace tasks and workflows

5. Using Copilot Agents and Reusable Workflows

Explore how prebuilt Copilot agents can support workplace activities and how effective prompts can be reused for recurring tasks.

Key Topics:

  • Using Researcher for guided research activities

  • Applying Analyst to structured data analysis

  • Using People Agent to find recent work from colleagues

  • Saving useful prompts for future tasks

  • Building repeatable workflows that support consistent Copilot usage

6. Verifying, Refining, and Applying Outputs

Develop the skills needed to review, validate, and improve Copilot-generated outputs before using them in workplace activities.

Key Topics:

  • Verifying information produced by Copilot

  • Identifying and correcting inaccurate or unsuitable responses

  • Refining outputs to meet workplace requirements

  • Protecting sensitive information throughout the process

  • Applying Copilot skills consistently and responsibly in daily work

Why Choose Us

Leading UK-based global training provider since 1995.

Experience CompTIA Copilot 365 Essentials in Denmark through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Denmark or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience CompTIA Copilot 365 Essentials through face-to-face Classroom Based training in Denmark. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange CompTIA Copilot 365 Essentials in Denmark as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Denmark or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!