Learn about the Cisco Unified Contact Center Express (Unified CCX) product and its associated client applications and scripting tools.

In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

This course is eligible for 40 Continuing Education Credits (ILT Modality).

Is This The Right Course?

Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
Basic knowledge of CUCM
Basic knowledge of contact center operations
Familiarity with Microsoft desktop applications and SQL database operations

Who Should Attend?

Systems integrators who deploy Cisco Unified CCX
System engineers, architects, and support staff who:

Maintain and configure Finesse supervisor and Finesse agent clients
Write scripts and maintain script integrity
Require a fundamental understanding of the issues and solutions related to implementation
Maintain the server system and telephony system for the contact center

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
Basic knowledge of CUCM
Basic knowledge of contact center operations
Familiarity with Microsoft desktop applications and SQL database operations

What You Will Learn

Planning and deploying a Cisco Unified CCX system version 11.0
Telephony and media configuration for deployment with CUCM
Scripting techniques and best practices
Scripting operations including greeting, prompt and collect, caller input, database queries, and logic
Time-of-day and holiday operations
Queue management and best practices for queuing
Finesse Agent, Finesse Supervisor, and Finesse Administrator
Cisco IP Phone Agent
Session Management
CUIC and real-time reporting
Remote Monitoring
Outbound preview dialing
TTS and ASR
Real-Time Monitoring
Disaster recovery

Our instructors place major emphasis on the Unified CCX script editing tool, Unified CCX Editor, which allows administrators to script the contact center’s caller experience through the system, including queries, recordings, menu input, digit string input, and database operations. You will cover the Cisco Finesse Agent and Supervisor Desktops as well as the Finesse Desktop Administration tool to optimize the call agent’s desktop display and options, supervisor optimization of the call center, and reporting options and customizations. You will explore Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies, Social Miner, and Outbound Dialing technologies and you’ll examine options for troubleshooting, reporting, and maintaining the system.

Our voice network labs use the latest hardware and software and all of our IP telephony courses provide a simulated public switched telephone network (PSTN).

Why Choose Bilginç IT Academy

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Denmark. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Denmark, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Denmark. Our hand-picked classroom venues in Denmark offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginc IT Academy’s Onsite UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Denmark. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

UCCXD - Deploying Cisco Unified Contact Center Express v6.0 Training in Denmark

Is This The Right Course?

Who Should Attend?

Prerequisites

What You Will Learn

Why Choose Bilginç IT Academy

Online Instructor-Led Training (VILT)

Classroom Based Learning

Onsite / In-House Learning

Avaible Training Dates