AMA2115: Responding to Conflict: Strategies for Improved Communication Training in France

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €3,633+VAT
Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.



Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

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We can host this training at your preferred location.

What You Will Learn

  • A new understanding of conflict
  • Your own conflict patterns
  • Improve your listening and communication skills
  • How to read conflicts by developing a conflict map
  • Effective methods of intervention and conflict management
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Outline

1. Developing Conflict Awareness

  • Conflict vs. disagreement
  • The five stages of conflict development
  • Barriers to conflict management

2. Responding to Conflict

  • Identify and understand your own conflict behavior
  • Active listening skills for conflict management

3. Different Approaches to Conflict Management

  • The five-step conflict map
  • The conflict management strategy that is right for you
  • Content vs. relationship conflicts
  • Why not to ask "Why"?

4. Conflict Management Strategies

  • The four Cs: competence, credibility, care, communication
  • How to reinstate trust
  • How to become solution-focused not problem-focused
  • Moving beyond conflict
  • Difficult people vs. difficult behavior
  • Asserting yourself
  • Coping with resistance
  • Saying "no" assertively

5. Mapping the Conflict

  • Conflict management mapping in five steps, from positions to solutions
  • Explore a conflict from various viewpoints
  • Determine common ground in a conflict
  • Generate and implement goal-oriented alternatives

6. Trust in Minimizing Conflict

  • Key conflict management fundamentals for building trust
  • How trust is lost and how it's reestablished
  • Develop win-win solutions: interests vs. positions

7. Dealing with Difficult Behavior

  • Difficult people vs. difficult behavior
  • Two-step process for handling passive and aggressive behaviors
  • Create a viable alternative to group conflict

8. Thunderstorms

  • Address your own "thunderstorms" (emotionally explosive tense conflicts)
  • Apply appropriate conflict management strategies through role-plays
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our France facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 avril 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
08 avril 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
17 avril 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
18 avril 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
20 juillet 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
21 juillet 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
12 août 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
13 août 2025 (2 Days)
Paris, Lyon, Lille, Nice
Classroom / Virtual Classroom
€3,633 +VAT
AMA2115: Responding to Conflict: Strategies for Improved Communication Training Course in France

The French Republic, or République Française, is a country of northwestern Europe. Having suitable agricultural lands, more than half of the land, makes France Europe's most important agricultural producer. The country's capital and the largest city is Paris. Other major and famous cities are Marseille, Lyon, Toulouse, Lille, Bordeaux, and Nice.

France is a popular destination for tourists. While you can skii at the Alps, Côte d'Azur is a perfect destination in spring and summer time. The country attracts millions of tourists also during the Cannes Festival time. The Cannes Film Festival, is an annual film festival held in Cannes, a city located on the French Riviera, which previews new films of all genres from all around the world.

Bilginç IT Academy is committed to aligning with the demands of France, utilizing state-of-the-art training methodologies. Discover a wide selection of Certification Exam preparation courses and accredited corporate training offerings in our catalog, designed to reshape your perspective on IT training.
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