Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.

Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

We can organize this training at your preferred date and location. Contact Us!

What You Will Learn

A new understanding of conflict
Your own conflict patterns
Improve your listening and communication skills
How to read conflicts by developing a conflict map
Effective methods of intervention and conflict management

Training Outline

Developing Conflict Awareness
- Conflict vs. disagreement
- The five stages of conflict development
- Barriers to conflict management
Responding to Conflict
- Identify and understand your own conflict behavior
- Active listening skills for conflict management
Different Approaches to Conflict Management
- The five-step conflict map
- The conflict management strategy that is right for you
- Content vs. relationship conflicts
- Why not to ask "Why"?
Conflict Management Strategies
- The four Cs: competence, credibility, care, communication
- How to reinstate trust
- How to become solution-focused not problem-focused
- Moving beyond conflict
- Difficult people vs. difficult behavior
- Asserting yourself
- Coping with resistance
- Saying "no" assertively
Mapping the Conflict
- Conflict management mapping in five steps, from positions to solutions
- Explore a conflict from various viewpoints
- Determine common ground in a conflict
- Generate and implement goal-oriented alternatives
Trust in Minimizing Conflict
- Key conflict management fundamentals for building trust
- How trust is lost and how it's reestablished
- Develop win-win solutions: interests vs. positions
Dealing with Difficult Behavior
- Difficult people vs. difficult behavior
- Two-step process for handling passive and aggressive behaviors
- Create a viable alternative to group conflict
Thunderstorms
- Address your own "thunderstorms" (emotionally explosive tense conflicts)
- Apply appropriate conflict management strategies through role-plays

Why Choose Us

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
Flexible and Scalable Delivery: Access live virtual classrooms worldwide with flexible planning options for individual and corporate training needs.

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication in a focused classroom environment designed for high engagement and effective learning. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite AMA2115: Responding to Conflict: Strategies for Improved Communication solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

AMA2115: Responding to Conflict: Strategies for Improved Communication Training

Who Should Attend?

What You Will Learn

Training Outline

Why Choose Us