AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Finland

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 2 Days
  • Price: From €3,800
  • Upcoming Date:
  • UK & Finland Based Global Training Provider
Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.



Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

We can organize this training at your preferred date and location. Contact Us!

What You Will Learn

  • A new understanding of conflict
  • Your own conflict patterns
  • Improve your listening and communication skills
  • How to read conflicts by developing a conflict map
  • Effective methods of intervention and conflict management

Training Outline

  1. Developing Conflict Awareness
    • Conflict vs. disagreement
    • The five stages of conflict development
    • Barriers to conflict management
  2. Responding to Conflict
    • Identify and understand your own conflict behavior
    • Active listening skills for conflict management
  3. Different Approaches to Conflict Management
    • The five-step conflict map
    • The conflict management strategy that is right for you
    • Content vs. relationship conflicts
    • Why not to ask "Why"?
  4. Conflict Management Strategies
    • The four Cs: competence, credibility, care, communication
    • How to reinstate trust
    • How to become solution-focused not problem-focused
    • Moving beyond conflict
    • Difficult people vs. difficult behavior
    • Asserting yourself
    • Coping with resistance
    • Saying "no" assertively
  5. Mapping the Conflict
    • Conflict management mapping in five steps, from positions to solutions
    • Explore a conflict from various viewpoints
    • Determine common ground in a conflict
    • Generate and implement goal-oriented alternatives
  6. Trust in Minimizing Conflict
    • Key conflict management fundamentals for building trust
    • How trust is lost and how it's reestablished
    • Develop win-win solutions: interests vs. positions
  7. Dealing with Difficult Behavior
    • Difficult people vs. difficult behavior
    • Two-step process for handling passive and aggressive behaviors
    • Create a viable alternative to group conflict
  8. Thunderstorms
    • Address your own "thunderstorms" (emotionally explosive tense conflicts)
    • Apply appropriate conflict management strategies through role-plays

Why Choose Us

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication in Finland through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from Finland and worldwide, with flexible planning options for individual and corporate training needs.

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication in a focused classroom environment in Finland. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite AMA2115: Responding to Conflict: Strategies for Improved Communication in Finland solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.


Contact us for more detail about our trainings and for all other enquiries!

AMA2115: Responding to Conflict: Strategies for Improved Communication Training Course in Finland Schedule

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
04 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
09 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
11 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
17 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
20 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
26 heinäkuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
02 elokuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800
13 elokuuta 2026 (2 Days)
Helsinki, Espoo, Tampere
€3,800

Finland is globally recognized as a leader in education and high-tech innovation, particularly in the fields of mobile telecommunications and software engineering. Helsinki, Espoo, and Tampere form a powerful tech triangle, supported by the research excellence of Aalto University and a long history of pioneering technology. The Finnish tech culture is built on a foundation of early digital adoption, making it a world leader in IoT, cybersecurity, and gaming technology. Our IT training programs in Finland are designed for a workforce that demands the highest technical standards and precision. We focus on delivering advanced certifications in Network Security, Software Architecture, and Cloud Native development, ensuring that Finland continues to set the benchmark for technological sophistication in the Nordic region.

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