Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.

Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict

We can organize this training at your preferred date and location. Contact Us!

What You Will Learn

A new understanding of conflict
Your own conflict patterns
Improve your listening and communication skills
How to read conflicts by developing a conflict map
Effective methods of intervention and conflict management

Training Outline

1. Developing Conflict Awareness

Conflict vs. disagreement
The five stages of conflict development
Barriers to conflict management

2. Responding to Conflict

Identify and understand your own conflict behavior
Active listening skills for conflict management

3. Different Approaches to Conflict Management

The five-step conflict map
The conflict management strategy that is right for you
Content vs. relationship conflicts
Why not to ask "Why"?

4. Conflict Management Strategies

The four Cs: competence, credibility, care, communication
How to reinstate trust
How to become solution-focused not problem-focused
Moving beyond conflict
Difficult people vs. difficult behavior
Asserting yourself
Coping with resistance
Saying "no" assertively

5. Mapping the Conflict

Conflict management mapping in five steps, from positions to solutions
Explore a conflict from various viewpoints
Determine common ground in a conflict
Generate and implement goal-oriented alternatives

6. Trust in Minimizing Conflict

Key conflict management fundamentals for building trust
How trust is lost and how it's reestablished
Develop win-win solutions: interests vs. positions

7. Dealing with Difficult Behavior

Difficult people vs. difficult behavior
Two-step process for handling passive and aggressive behaviors
Create a viable alternative to group conflict

8. Thunderstorms

Address your own "thunderstorms" (emotionally explosive tense conflicts)
Apply appropriate conflict management strategies through role-plays

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Australia. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Australia, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Australia. Our hand-picked classroom venues in Australia offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Australia. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Australia