AMA2115: Responding to Conflict: Strategies for Improved Communication Training in Australia

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Price: From AUD 6,200 +TAX
  • Upcoming Date:
  • UK & Australia Based Global Training Provider
Gain essential conflict management skills so conflict won't manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.



Who Should Attend?

Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict


We can organize this training at your preferred date and location.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

  • A new understanding of conflict
  • Your own conflict patterns
  • Improve your listening and communication skills
  • How to read conflicts by developing a conflict map
  • Effective methods of intervention and conflict management

Training Outline

  1. Developing Conflict Awareness
    • Conflict vs. disagreement
    • The five stages of conflict development
    • Barriers to conflict management
  2. Responding to Conflict
    • Identify and understand your own conflict behavior
    • Active listening skills for conflict management
  3. Different Approaches to Conflict Management
    • The five-step conflict map
    • The conflict management strategy that is right for you
    • Content vs. relationship conflicts
    • Why not to ask "Why"?
  4. Conflict Management Strategies
    • The four Cs: competence, credibility, care, communication
    • How to reinstate trust
    • How to become solution-focused not problem-focused
    • Moving beyond conflict
    • Difficult people vs. difficult behavior
    • Asserting yourself
    • Coping with resistance
    • Saying "no" assertively
  5. Mapping the Conflict
    • Conflict management mapping in five steps, from positions to solutions
    • Explore a conflict from various viewpoints
    • Determine common ground in a conflict
    • Generate and implement goal-oriented alternatives
  6. Trust in Minimizing Conflict
    • Key conflict management fundamentals for building trust
    • How trust is lost and how it's reestablished
    • Develop win-win solutions: interests vs. positions
  7. Dealing with Difficult Behavior
    • Difficult people vs. difficult behavior
    • Two-step process for handling passive and aggressive behaviors
    • Create a viable alternative to group conflict
  8. Thunderstorms
    • Address your own "thunderstorms" (emotionally explosive tense conflicts)
    • Apply appropriate conflict management strategies through role-plays

Why Choose Us

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication in Australia through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Australia or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience AMA2115: Responding to Conflict: Strategies for Improved Communication through face-to-face Classroom Based training in Australia. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange AMA2115: Responding to Conflict: Strategies for Improved Communication in Australia as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Australia or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

AMA2115: Responding to Conflict: Strategies for Improved Communication Training Course in Australia Schedule

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
06 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
08 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
17 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
19 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
21 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
23 October 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
09 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX
20 November 2026 (2 Days)
Sydney, Melbourne, Brisbane, Perth
AUD 6,200 +TAX

Australia’s technology scene is a powerhouse of innovation in the Southern Hemisphere, with Sydney, Melbourne, and Brisbane acting as world-class centers for fintech, cloud computing, and software development. The nation’s digital economy is supported by top-tier academic institutions like the University of New South Wales (UNSW) and the University of Melbourne, which foster a culture of research excellence in Cybersecurity and Artificial Intelligence. Australia has become a global leader in mining-tech and sustainable energy software, requiring a workforce that is proficient in the latest DevOps and Data Science frameworks. Our training solutions in Australia are designed to meet these high industry standards, offering specialized certifications that empower professionals to lead digital transformation projects across the Oceania region. We provide the technical expertise necessary to excel in a highly competitive and digitally integrated market that consistently attracts global tech investment.

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