Behaviour Versatility, United Kingdom

We can host this training at your preferred location. Contact us!

To increase performance we must increase our versatility skills and our ability to target techniques and approaches.

None.

Delegates will learn:

How to recognise and use behaviour styles to build relationships and improve effectiveness.
How to improve interpersonal skills and consolidate previous training.
How to cross-matrix Transactional Analysis with Behaviour Analysis for better relationships and the targeting of approaches and techniques.

INTRODUCTION, AGENDA, AIMS

BEHAVIOUR VERSATILITY (8 topics)

Self discovery questionnaire
Understanding different behaviour styles
Identifying different behaviour styles
Predicting behaviour
Recognising behaviour indicators
Early indicators - before any meeting
Modifying our behaviour to match the other person
Exercise, Discussion

A VERSATILE MEETING (7 topics)

Modifying the sales process to meet the other person's needs
Modifying how we open the meeting
Modifying how we obtain information
Modifying how we present our solution/ideas
Modifying how we seek agreement
Modifying how we handle objections
Exercise, Role-Play, Discussion

TRANSACTIONAL ANALYSIS (7 topics)

Self-Discovery questionnaire
Understanding the different ego states present in a conversation
Controlling the ego states to ensure a productive outcome
Using Transactional Analysis in the sales process
Using Transactional Analysis to target techniques
Using Transactional Analysis with Behaviour Analysis
Exercise, Role-Play, Discussion

SUMMARY, ROUND-TABLE, PERSONAL ACTION PLAN

Upcoming Trainings

Join our public courses in our United Kingdom facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

21 May 2024