The Experience Practitioner course is designed to provide professionals with the skills and methodologies needed to design and implement Experience Level Agreements (XLAs) in real-world environments. This two-day course builds on foundational experience concepts and delves into practical experience management techniques, including the creation and operational integration of XLAs. Participants will also explore the role and scope of the Experience Management Office (XMO), equipping them to manage and enhance both employee and customer experiences.

The course concludes with a two-hour multiple-choice exam. Participants must achieve a 67% passing mark to earn their Experience Practitioner certificate. Full details are provided upon registration. (APMG accredited)

Target Audience

This course is ideal for professionals and organisations that wish to learn how to design and implement XLAs and establish an XMO. It is especially suited for Experience Practitioners responsible for managing and analysing experience data and metrics.

Prerequisites

Experience Foundation is required before attending this Practitioner course

Outline

This certificated course covers the following areas of learning:

Recap of Experience Concepts
- Overview of fundamental experience concepts and terminology
- Understanding the evolution from SLAs to XLAs
- Introduction to the Experience Management Framework
Designing XLAs for Real-World Use
- Introduction to XLA design models
- Identifying key experience data: What, where, and how to collect it
- Hands-on activity: Data analysis for continual experience management
Introduction to the Experience Management Office (XMO)
- Role and scope of an XMO
- Experience management techniques and operational ecosystem considerations
- Workshop: Practical implementation of an XMO
Science of Experience and Statistics
- Understanding experience metrics and measurements
- Interactive demonstration: XMO dashboard simulations
- Practical activity: Interpreting statistical data
Creating and Integrating XLAs
- Detailed steps to design XLAs for formal contract use
- Introduction to automated experience tools
- Practical: Impact of tools on XLA creation and implementation
The Art of Experience Interpretation
- Scenario-based exercises: Becoming an “experience detective”
- Techniques for interpreting data, forming hypotheses, and investigating root causes
- Group discussion: Orchestrating the experience ecosystem (internal and external perspectives)
Interactive Group Discussions
- Sharing and discussing participant examples of experience challenges
- Review of XLA and XMO operational scenarios

Avaible Training Dates

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 February 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

07 March 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

13 March 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

26 March 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

16 April 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

04 May 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

22 May 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

08 June 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

€1,800 +VAT

Experience Practitioner Training Course in Ireland

Ireland is an island nation located in northwestern Europe. Its history is shaped by its position as a former British colony, as well as its rich cultural heritage, which includes a long tradition of storytelling, music, and dance. Ireland gained independence from Britain in 1922 and has since become a modern, prosperous country.

Today, Ireland is known for its beautiful landscapes, rich cultural heritage, and friendly people. Popular cities within the country include Dublin, Cork, and Galway, each with their own unique charm and character. The population of Ireland is estimated to be around 5 million people, with English and Irish being the two official languages. Ireland is also home to a vibrant tech sector, with many global tech companies choosing to locate their European headquarters in Dublin. With its mix of tradition and modernity, Ireland is a popular destination for visitors from all over the world.

Choose from our extensive selection of IT courses, covering programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Our highly skilled instructors will deliver hands-on training and valuable insights at a location of your choice within Ireland.

Dublin is considered the technology center of Ireland. It is home to a thriving tech industry, with many global tech giants such as Google, Facebook, and Microsoft having their European headquarters in the city. Dublin's reputation as a tech hub is due in part to its favorable business environment, with a low corporate tax rate and a skilled workforce that is well-educated in science, technology, engineering, and mathematics (STEM) fields.

Dublin has also been proactive in supporting the growth of the technology sector, with initiatives such as the Dublin Commissioner for Startups and the Dublin Tech Summit, an annual event that brings together technology leaders from around the world.

We are one of the best! Bilginç IT Academy offers online, live virtual and classroom trainings in Ireland. We are delighted to assist market leaders as they shape the ever-changing and evolving digital landscape. We adapt new generation training methodologies to Ireland's needs. Enroll now and take your tech team to new heights.

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Experience Practitioner Training in Ireland

Prerequisites

Outline

Avaible Training Dates

Which city of Ireland is considered as the technology center and why?

What is the best IT training institute in Ireland?

Where can I learn coding in Ireland?