International Service Design, Ireland

We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

Introduction to Service Design
- What is Service Design?
- Why Service Design matters?
- Principles of Service Design
- How Service Design Differ from Product and UX Design?
Service Design Process
- 1. Explore: Insight Research
  - Understand People
  - Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
  - Collate, Synthesize and Present Insights that can Drive Design Decisions
    - Identify Scenarios
    - Align Actions, Mindsets and Emotions
- 2. Define: Ideation & Concept Development
  - Service Ecology Mapping
    - Understand Service Architectures, Stakeholders and Touchpoints
    - Use Models of Current State and its Impact on Customers
    - Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
  - Customer Journey Mapping
    - Elements of a Customer Journey Map
    - Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
    - Find the Invisible Connections and Map the Journey

Day 2

- Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
- Service Blueprinting
  - Elements of Service Blueprint
  - Identify Service Scenarios
  - Develop Service Blueprint
- Evaluate and Test Services Scenarios & Service Staging
- Present your Service Design
The Challenges and Best Practices while Integrating Service Design Thinking into your Business
Harvard Case Study

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 January 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

04 March 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

08 March 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom

International Service Design Training Course in Ireland

Ireland is an island nation located in northwestern Europe. Its history is shaped by its position as a former British colony, as well as its rich cultural heritage, which includes a long tradition of storytelling, music, and dance. Ireland gained independence from Britain in 1922 and has since become a modern, prosperous country.

Today, Ireland is known for its beautiful landscapes, rich cultural heritage, and friendly people. Popular cities within the country include Dublin, Cork, and Galway, each with their own unique charm and character. The population of Ireland is estimated to be around 5 million people, with English and Irish being the two official languages. Ireland is also home to a vibrant tech sector, with many global tech companies choosing to locate their European headquarters in Dublin. With its mix of tradition and modernity, Ireland is a popular destination for visitors from all over the world.

Choose from our extensive selection of IT courses, covering programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Our highly skilled instructors will deliver hands-on training and valuable insights at a location of your choice within Ireland.

Dublin is considered the technology center of Ireland. It is home to a thriving tech industry, with many global tech giants such as Google, Facebook, and Microsoft having their European headquarters in the city. Dublin's reputation as a tech hub is due in part to its favorable business environment, with a low corporate tax rate and a skilled workforce that is well-educated in science, technology, engineering, and mathematics (STEM) fields.

Dublin has also been proactive in supporting the growth of the technology sector, with initiatives such as the Dublin Commissioner for Startups and the Dublin Tech Summit, an annual event that brings together technology leaders from around the world.

We are one of the best! Bilginç IT Academy offers online, live virtual and classroom trainings in Ireland. We are delighted to assist market leaders as they shape the ever-changing and evolving digital landscape. We adapt new generation training methodologies to Ireland's needs. Enroll now and take your tech team to new heights.

Bilginç IT Academy’s coding classes in Ireland can help your team reach its full potential. Our courses, which are intended for tech firm employees, provide hands-on training in the most recent coding languages and frameworks, giving your team the knowledge they need to advance your company. Take your tech team to greater levels by enrolling right away.

International Service Design Training in Ireland

Outline

Day 1

Day 2

Upcoming Trainings

Which city of Ireland is considered as the technology center and why?

What is the best IT training institute in Ireland?

Where can I learn coding in Ireland?