ITIL®4 Foundation - French Training in Ireland

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: From €3,243+VAT
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We can host this training at your preferred location. Contact us!

New – Get certified in the global standard for IT Service Management by the leading provider of certified ITIL training and exams.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

What’s our secret to exam success? We’re so confident that our ITIL Experts can get you fully prepared for certification, we’ll refund your money if you don’t pass the exam, see our ITIL Guarantee for details.



Who Should Attend?

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Familiarity with IT terminology and IT-related work experience are recommended.

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
    • The purpose of the following ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management
Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
03 January 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
03 January 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
08 February 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
20 February 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
08 February 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
20 February 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
25 March 2025
Dublin, Belfast, Cork
3 Days
Classroom / Virtual Classroom
18 April 2025
Dublin, Belfast, Cork
3 Days
ITIL®4 Foundation - French Training Course in Ireland

Ireland is an island nation located in northwestern Europe. Its history is shaped by its position as a former British colony, as well as its rich cultural heritage, which includes a long tradition of storytelling, music, and dance. Ireland gained independence from Britain in 1922 and has since become a modern, prosperous country.

Today, Ireland is known for its beautiful landscapes, rich cultural heritage, and friendly people. Popular cities within the country include Dublin, Cork, and Galway, each with their own unique charm and character. The population of Ireland is estimated to be around 5 million people, with English and Irish being the two official languages. Ireland is also home to a vibrant tech sector, with many global tech companies choosing to locate their European headquarters in Dublin. With its mix of tradition and modernity, Ireland is a popular destination for visitors from all over the world.

Choose from our extensive selection of IT courses, covering programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Our highly skilled instructors will deliver hands-on training and valuable insights at a location of your choice within Ireland.
Dublin is considered the technology center of Ireland. It is home to a thriving tech industry, with many global tech giants such as Google, Facebook, and Microsoft having their European headquarters in the city. Dublin's reputation as a tech hub is due in part to its favorable business environment, with a low corporate tax rate and a skilled workforce that is well-educated in science, technology, engineering, and mathematics (STEM) fields.

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