This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.
While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.
Everyone should plan. And everyone should be contributing to, if not leading, improvement.
This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.
This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
ITIL v4
Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.
ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Exam
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.
The exam is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.