ITIL® 4 Strategist: Direct, Plan and Improve Training in Ireland

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Expert
  • Price: From €3,230+VAT
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We can host this training at your preferred location. Contact us!

This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.

Everyone should plan. And everyone should be contributing to, if not leading, improvement.

This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.

This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Target Audience

  • Individuals responsible for designing, planning, reviewing and improving products and services
  • Individuals responsible for managing transitional changes, inc. validation and release of new services and products
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

ITIL v4

Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.

ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Exam

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.

The exam is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Contact us for more detail about our trainings and for all other enquiries!
Blog posts related to ITIL® 4 Strategist: Direct, Plan and Improve Training in Ireland

ITIL CERTIFICATION GUIDE

There are 4 Certification Levels of the ITIL 4 certification scheme and we have listed them for you in our "ITIL Certification Guide" blog! Take a look at our blog about ITIL certification guide and learn more.

Upcoming Trainings

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

21 January 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€3,230 +VAT
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03 February 2025 (3 Days)
Dublin, Belfast, Cork
Classroom
€3,230 +VAT
Book Now
21 January 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€3,230 +VAT
Book Now
03 February 2025 (3 Days)
Dublin, Belfast, Cork
Classroom
€3,230 +VAT
Book Now
10 March 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€3,230 +VAT
Book Now
24 March 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
25 March 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
10 March 2025 (3 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€3,230 +VAT
Book Now

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ITIL® 4 Strategist: Direct, Plan and Improve Training Course in Ireland

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