Microsoft Dynamics 365 Customer Experience Analyst Associate Training in Ireland

  • Learn via: Classroom
  • Duration: 5 Days
  • Level: Fundamentals
  • Price: From €4,043+VAT

This training course is aimed at delegates who wish to gain knowledge about Microsoft Dynamics 365 customer experience and for those who wish to take the MB-280 exam. Delegates are usually responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales and Customer Insights (Marketing) to create business solutions.

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We can host this training at your preferred location.

Prerequisites

Delegates should have a background knowledge of:
  • Dynamics 365 Sales implementations
  • An understanding of an organization's sales process.
  • An understanding of the seller's perspective (user experience).
  • An interest in Dynamics 365 Customer Insights (Marketing) capabilities
Important:
Multi-factor authentication (MFA) requirements: For security purposes Microsoft might require MFA for access to the Microsoft 365/Dynamics 365 tenants used for this course. As such, you may need to have a mobile device available upon which you will set up the free of charge Microsoft Mobile phone authenticator App which can be downloaded here with details on how to sign in here.
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What You Will Learn

  • Configure and Customise Dataverse and Model-Driven Apps
  • Implement Dynamics 365 Sales
  • Implement the Dynamics 365 App for Outlook
  • Implement Security and Customisations in Dynamics 365 Sales
  • Demonstrate Dynamics 365 Customer Insights Capabilities
  • Extend and enhance Dynamics 365 Sales Capabilities
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Outline

Day One

  • Get Started with the Dynamics 365 Customer Experience suite of products
  • Get Started using Microsoft Dataverse
  • Create Relationships, Business Rules, Calculations & Rollups in Microsoft Dataverse
  • Visualise, Import and Export Microsoft Dataverse Data
  • Configure Forms, Charts, and Dashboards in Model-Driven Apps

Day Two & Three

  • Get Started with Dynamics 365 Sales
  • Manage Leads and Opportunities in Dynamics 365 Sales
  • Manage Orders and the Product Catalog in Dynamics 365 Sales
  • Manage Goals and Forecasts in Dynamics 365 Sales
  • Work with Dynamics 365 Sales Insights and the Sales Accelerator
  • Analyse Dynamics 365 Sales Data
  • Enhance Seller Productivity by Extending Dynamics 365 Sales
  • Empower Sellers with Microsoft 365 Copilot for Sales

Day Four

  • Get Started with Dynamics 365 Customer Insights - Data
  • Work with Unified Customer Profiles in Dynamics 365 Customer Insights – Data
  • Manage Customers and Assets in Dynamics 365 Customer Insights – Journeys
  • Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights

Day Five

  • Dynamics 365 Customer Experience Analyst Applied Workshop
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Ireland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

21 April 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
01 May 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
06 May 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
20 May 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
25 May 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
09 June 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
14 June 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
05 July 2025 (5 Days)
Dublin, Belfast, Cork
Classroom / Virtual Classroom
€4,043 +VAT
Microsoft Dynamics 365 Customer Experience Analyst Associate Training Course in Ireland

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