Microsoft Outlook for Office Training in Ireland

Before attending this course, delegates should be comfortable with navigating a Windows environment and using a Mouse and Keyboard. They DO NOT necessarily need to have used Microsoft Outlook before, although general knowledge of using an email system and/or electronic communication systems is desirable.

Dual monitor setup is required for when attending this course via the QA Attend from Anywhere delivery method.

Attendees will learn how to:

• Create emails and email content to an advanced standard
• Modify various options to improve use of email and Outlook in general
• Store and locate email in smart, efficient ways
• Use the Calendar to manage their own schedules and those of others
• Create and manage meeting invites
• Create, manage and assign Tasks
• Work with Contacts and Notes

Module 1 - Introducing Outlook

• Topic A: The Role of Microsoft Outlook
• Topic B: Exploring the Outlook Interface
• Topic C: Using Microsoft Outlook Help

Module 2 - Email Basics

• Topic A: Create and Send an Email
• Topic B: Reading and Responding to Emails
• Topic C: Delete Emails
• Topic D: Print Emails
• Topic E: Using Mail Folders

Module 3 - Additional Email Features

• Topic A: Work with Attachments Received and Ones to Send
• Topic B: Set Up and Work with the Automatic Reply Feature
• Topic C: Create and Modify Signatures
• Topic D: Set Email Options on Outgoing Email
• Topic E: ‘Flag’ Emails for Follow Up
• Topic F: Add Advanced Email Content to Enhance Emails
• Topic G: Use Advanced Formatting on Selected Text and Paragraphs

Module 4 - Calendar and Meetings

• Topic A: Create an Appointment
• Topic B: Create an Event
• Topic C: Create a Meeting
• Topic D: Manage Meeting Responses
• Topic E: Respond to a Meeting Request
• Topic F: Create Recurring Calendar Items
• Topic G: Share your Calendar and View Other Users’ Calendars
• Topic H: Print your Calendar

Module 5 - Tasks

• Topic A: Create a Task
• Topic B: Modify a Task
• Topic C: Assign Tasks to Other Users
• Topic D: Keep Track of Assigned Tasks
• Topic E: Use the To-Do Bar

Module 6 - Contacts

• Topic A: Create a Contact
• Topic B: Modify a Contact
• Topic C: Manage Contacts
• Topic D: Create a Contact Group
• Topic E: Sharing Contact Information

Module 7 - Notes

• Topic A: Create a Note
• Topic B: Modify a Note

Module 8 - Organising Outlook Items

• Topic A: Search for an Outlook Item
• Topic B: Use ‘Search Folders’
• Topic C: Modify the Current View
• Topic D: Create and Modify Quick Steps
• Topic E: Create and Use Folders
• Topic F: Explore, Create and Modify Outlook ‘Rules’

Appendix 1: Email Etiquette

Appendix 2: Outlook Options

• Topic A: Modify General Options
• Topic B: Modify the Email Options
• Topic C: Modify the Calendar Options

Appendix 3: Design Forms

Appendix 4: Keyboard Shortcuts

Please note: QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice t