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Service Desk Institute (SDI)
Service Desk Institute (SDI)
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SDI™ Service Desk Analyst - SDA
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...
SDI™ Service Desk Manager - SDM
Level:
Intermediate |
Duration:
4 Days
Classroom
Virtual Classroom
Online
Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This cour...
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