International Service Design, Netherlands

We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

Introduction to Service Design
- What is Service Design?
- Why Service Design matters?
- Principles of Service Design
- How Service Design Differ from Product and UX Design?
Service Design Process
- 1. Explore: Insight Research
  - Understand People
  - Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
  - Collate, Synthesize and Present Insights that can Drive Design Decisions
    - Identify Scenarios
    - Align Actions, Mindsets and Emotions
- 2. Define: Ideation & Concept Development
  - Service Ecology Mapping
    - Understand Service Architectures, Stakeholders and Touchpoints
    - Use Models of Current State and its Impact on Customers
    - Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
  - Customer Journey Mapping
    - Elements of a Customer Journey Map
    - Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
    - Find the Invisible Connections and Map the Journey

Day 2

- Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
- Service Blueprinting
  - Elements of Service Blueprint
  - Identify Service Scenarios
  - Develop Service Blueprint
- Evaluate and Test Services Scenarios & Service Staging
- Present your Service Design
The Challenges and Best Practices while Integrating Service Design Thinking into your Business
Harvard Case Study

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Netherlands facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 januari 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

01 februari 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

14 februari 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

01 februari 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

04 maart 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

08 maart 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

14 februari 2025 (2 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom

International Service Design Training Course in Netherlands

The Netherlands, which is also informally known as Holland, is a country located in Northwestern Europe with overseas territories in the Caribbean. The four largest cities are Amsterdam, Rotterdam, The Hague and Utrecht. Amsterdam is the country's most populous city and the nominal capital, while The Hague holds the seat of the States General, Cabinet and Supreme Court. Rotterdam is the second largest city and has the largest port in Europe. The importance of the Netherlands for Europe is so huge that it cannot be ignored. The country is a founding member of the European Union, Eurozone, G10, NATO, OECD, and WTO.

The tourist attractions of the Netherlands are windmills, canals, and tulips. Canals are an important part of Amsterdam's cityscape and Keukenhof, the Garden of Europe, is the largest public garden in the world. The National Museum Rijksmuseum and the Anne Frank House are must-see places in the Netherlands.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Netherlands as our experienced instructors deliver interactive training and real-world insights.

International Service Design Training in Netherlands

Outline

Day 1

Day 2

Upcoming Trainings