The Agile Service Management course is designed to help organizations transform how they design, deliver, and continuously improve services. In today’s fast-changing digital environment, agility is no longer optional—it is essential for meeting evolving customer expectations.

This course goes beyond traditional Agile for software development and focuses on applying Agile principles across service management processes. Participants learn how to optimise value streams, improve collaboration, and deliver customer-centric services that continuously evolve.

Through real-world scenarios, hands-on exercises, and immersive simulations, learners gain the skills needed to deliver faster, more reliable, and higher-quality services.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

There are no formal prerequisites for this course.

However, a basic understanding of:

Service management (ITSM)
IT operations
Digital service environments
Continuous improvement practices

can be beneficial.

Who Should Attend

This course is suitable for:

Service management and ITSM professionals
Scrum Masters and Agile practitioners
DevOps and platform engineers
Reliability (SRE) teams
Transformation leaders and improvement specialists
Service Value Owners and Agile Service Coaches

What You Will Learn

By the end of this course, participants will be able to:

Understand the importance of agility in service management
Combine Agile, Lean, and service management frameworks
Build collaborative and continuously improving teams
Apply Agile techniques to service processes and value streams
Create artefacts such as backlogs, user stories, and definitions of done
Use Agile events such as stand-ups, reviews, and retrospectives
Measure flow, performance, and reliability for continuous improvement

Training Outline

Mastering Modern Agility

Agile values and principles
Agile mindset in service environments

Making Service Processes Agile

Value stream mapping
Eliminating waste (Lean)
Iterative service design

Teams and Roles

Agile Service Coach
Service Value Owner
Cross-functional teams

Tools and Techniques

Backlogs and user stories
Estimation techniques
Flow tracking and visualisation

Flow and Reliability

Flow metrics
Timeboxing
SRE practices and error budgets
Performance optimisation

Practical Learning

Workshops
Simulations
Real-world scenarios

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led Agile Service Management Training in New Zealand. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including New Zealand, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for Agile Service Management Training in New Zealand. Our hand-picked classroom venues in New Zealand offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite Agile Service Management Training in New Zealand. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Agile Service Management Training in New Zealand