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Develop the management tools to help you fully lead and motivate your team to higher productivity.

Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

Who Should Attend?

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Understand Your Role as a Supervisor and Different Supervisory Styles
Effectively Communicate Using Different Methods
Apply Time Management Best Practices for You and Your Team
Understand Diversity and Individual Differences
Perform a Performance Appraisal
Use Motivation as a Tool to Delegate
Effectively Give Feedback Through Coaching

Embracing Your New Role and Expectations

What your boss, employees, peers and senior management expect from you in your supervisory role
Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

Diversity issues and how they affect you, your work unit and your company
Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

Advantages and disadvantages of one-way and two-way communication and when to use each
Capitalize on the benefits of email
Demonstrate paraphrasing to check for content understanding
Experience the impact of nonverbal communication
How to ask questions that get the answers you really need

Coaching for High Quality Performance

How to give and receive criticism constructively
Learn to minimize defensiveness in yourself and others
Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

Establish the essentials of a motivating environment
Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

Use delegation as a motivational tool
Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

Understand your company’s appraisal system
Record keeping and compliance issues
Write a performance appraisal document
Conduct an effective performance appraisal meeting

Managing Time Effectively

Key principles of effective time management
Share time management best practices
Five stages of managing meetings

Planning for Continuing Growth

Select and prioritize your own next steps
Develop an action plan for continuing professional development

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

09 November 2024