Certified Agile Process Owner (CAPO), New Zealand

We can host this training at your preferred location. Contact us!

A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Completion of pre-class assignment Familiarity with Scrum
Familiarity with IT and IT services

Process owners Process managers
Employees and managers responsible for designing , reengineering or improving processes
Consultants guiding their clients through process improvement initiatives Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes

The learning objectives for CAPO include an understanding of:

Basic Agile and Agile Service Management concepts
Process owner role and responsibilities
Managing and prioritizing a process backlog
Creating and utilizing user stories
Collaborating with process stakeholders and other process owners
Overseeing Agile process design and improvement activities
Managing organizational change activities
Monitoring and measuring process performance

Course Materials

Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Digital Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities

Certification

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.

About The DevOps Institute

The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

22 November 2024