Certified Agile Process Owner (CAPO) Training in New Zealand

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

  • Completion of pre-class assignment Familiarity with Scrum
  • Familiarity with IT and IT services

  • Process owners Process managers
  • Employees and managers responsible for designing , reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processes

The learning objectives for CAPO include an understanding of:

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Course Materials

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Digital Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities


Certification

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.

About The DevOps Institute

The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
08 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
14 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
18 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
06 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
08 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
08 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
20 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
27 August 2024
Auckland, Wellington, Christchurch
2 Days
Certified Agile Process Owner (CAPO) Training Course in New Zealand

New Zealand is an island country in the southwestern Pacific Ocean and it consists of two main islands and 700 smaller islands. Two main islands are the North Island and the South Island. The capital city of New Zealand is Wellington and the most popular city of the island country is Auckland. English, Māori and New Zealand Sign Language are the official languages of New Zealand. As of January 2022, the population of the country is about 5,138,120. 70% of the population are of European descent, 16.5% are indigenous Māori, 15.1% Asian and 8.1% non-Māori Pacific Islanders.

Since most of the country lies close to the coast, mild temperatures are observed year-round. January and February are the warmest months while July is the coldest month of the year. Fiordland, the first national park of New Zealand Tongariro

Unlock your potential in IT through our extensive selection of courses, which include programming, software development, data science, business skills, and cybersecurity. Our adept instructors will provide you with hands-on training and practical perspectives, all conveniently hosted at your desired location within New Zealand.
By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.