Conflict Management & Negotiation Techniques Training in Auckland

This training is designed to equip participants with strategic communication, persuasion, and negotiation skills to manage conflicts effectively in both professional and personal settings. Through real-life simulations and practical exercises, attendees will enhance their confidence and capability in resolving disagreements, influencing others, and making sound decisions.

• Executives and middle managers

• Project leaders and team supervisors

• HR professionals and department heads

• Sales and customer success managers

• Anyone aiming to build personal mastery in negotiation and conflict resolution

• Master verbal and non-verbal communication in high-stakes situations
• Influence and persuade using proven psychological strategies
• Resolve workplace conflicts with empathy and assertiveness
• Make better decisions under pressure
• Lead negotiations with confidence and achieve win-win outcomes

Module 1: Effective Communication

• Verbal & non-verbal communication

• Active listening and building empathy

• Giving & receiving feedback

• Identifying and overcoming communication barriers

Module 2: Persuasion Skills

• Stages of persuasion

• Techniques (social proof, authority, scarcity, reciprocity)

• Resisting manipulation

• Delivering impactful presentations

Module 3: Negotiation Strategies

• Competitive, collaborative, and compromising negotiation styles

• Preparation steps and analyzing the other party

• Tactics for win-win outcomes

• Handling pressure and maintaining calm

Module 4: Conflict Resolution

• Types and sources of conflict

• Methods for resolving internal organizational conflicts

• Mediation and third-party facilitation techniques

Module 5: Decision-Making Skills

• Logical, intuitive, and analytical models

• Risk assessment & evaluating options

• Team decision-making methods

Module 6: Practice & Simulation

• Roleplay-based negotiation scenarios

• Group activities

• Real-life case discussions and feedback