This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.
Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.
Target Audience:
For individuals who deal with external or internal customers either face-to-face, by email or over the telephone.
Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.