ISO/IEC 20000-1:2018 Requirements Course Training in New Zealand

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,072+VAT
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We can host this training at your preferred location. Contact us!

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our New Zealand facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
01 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
07 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
10 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
24 July 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
03 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
13 August 2024
Auckland, Wellington, Christchurch
2 Days
Classroom / Virtual Classroom
16 September 2024
Auckland, Wellington, Christchurch
€1,072 +VAT Book Now
Classroom / Virtual Classroom
18 September 2024
Auckland, Wellington, Christchurch
2 Days
ISO/IEC 20000-1:2018 Requirements Course Training Course in New Zealand

New Zealand is an island country in the southwestern Pacific Ocean and it consists of two main islands and 700 smaller islands. Two main islands are the North Island and the South Island. The capital city of New Zealand is Wellington and the most popular city of the island country is Auckland. English, Māori and New Zealand Sign Language are the official languages of New Zealand. As of January 2022, the population of the country is about 5,138,120. 70% of the population are of European descent, 16.5% are indigenous Māori, 15.1% Asian and 8.1% non-Māori Pacific Islanders.

Since most of the country lies close to the coast, mild temperatures are observed year-round. January and February are the warmest months while July is the coldest month of the year. Fiordland, the first national park of New Zealand Tongariro

Unlock your potential in IT through our extensive selection of courses, which include programming, software development, data science, business skills, and cybersecurity. Our adept instructors will provide you with hands-on training and practical perspectives, all conveniently hosted at your desired location within New Zealand.

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