ITIL® 4 Specialist: Drive Stakeholder Value Training in Republic of the Philippines

The ITIL® 4 Specialist: Drive Stakeholder Value Training in Republic of the Philippines course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

• Align services with customer expectations,

• Increase stakeholder satisfaction,

• Master service co-creation techniques,

• Deliver superior UX/CX-driven service experiences.

Exam Details

• Duration: 90 minutes

• Format: 40 multiple-choice questions

• Passing Score: 70% (28 correct answers)

• Photo ID required to sit the exam

• Support accommodations available with notice

1. ITIL 4 Foundation Refresher

• Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

• Key journey stages

• Methods for journey mapping and improvement

3. Explore

• Market segmentation

• Understanding customer needs and expectations

4. Engage

• Communication strategies

• Building trust with stakeholders

5. Offer

• Demand and requirement management

• User-centric service design and delivery

6. Agree

• SLA negotiation

• Setting mutual expectations on scope and quality

7. Onboard

• Seamless onboarding and channel alignment

• Exit planning (offboarding)

8. Co-create

• Feedback systems

• Value creation touchpoints and user communities

9. Realise

• Measuring value realization

• Service usage reporting

• Ongoing journey improvement