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Be a consistently professional communicator—even in difficult circumstances.

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Who Should Attend?

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

Apply diplomacy and tact to be a credible and effective communicator
Manage the impact your communications have on your image
Define and leverage your communication style
Develop and demonstrate better listening skills
Understand the importance of perceptions
Explore communication style differences and learn to flex your own style
Recognize the impact of stress on communications and be able to adjust for it
Know what makes effective, powerful communication and develop the skills to model it

The Importance of Perception

Understanding how perception and image can impact others’ perception of you and your performance
Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

Knowing how style impacts the image others have of you
Flexing your style to communicate with more diplomacy, tact and credibility
Completing the Insight Inventory® to better understand how style affects your communication effectiveness
Flexing your style to gender, generation and position
Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

Identifying and removing the roadblocks to effective communication
Knowing how to positively impact the visual, verbal and vocal components of communication
Describing the Know-Feel-Do Model of communicating
Implementing strategies for powerful communications and practicing them
Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

Applying good listening skills in order to communicate with diplomacy, tact and credibility
Identifying the barriers and obstacles to effective listening
Using good listening skills to build and improve your image
Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

Defining the five actions that make for credible communication
Applying diplomacy, tact and credibility skills to create more effective communication
Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
Being aware of your “hot buttons,” and preparing before you face these situations

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Singapore facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

09 January 2025