ISO/IEC 20000-1:2018 Requirements Course Training in Singapore

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,072+VAT

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

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We can host this training at your preferred location.

What You Will Learn

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization
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Outline

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Singapore facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

17 March 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
20 March 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
15 April 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
19 April 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
08 June 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
09 June 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
12 June 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
15 June 2025 (2 Days)
Singapore, Woodlands, Marine Parade
Classroom / Virtual Classroom
€1,072 +VAT
ISO/IEC 20000-1:2018 Requirements Course Training Course in Singapore

Singapore, which is known officially as the Republic of Singapore, is a sovereign island city-state in maritime Southeast Asia and it consists of Singapore island and 60 islets. The capital city of Singapore is Singapore and the population of the island city-state is approximately 5,709,000. The official languages of Singapore are English, Chinese (Mandarin), Malay and Tamil.

Singapore is a year-round destination, but the best time to visit Singapore is from December to June. Between February to April, Singapore has the least amount of rain and the most sunshine, since it's the dry season. Singapore offers more than just luxury hotels and high-end shopping malls; there are many family-friendly attractions and historic places. Marina Bay Sands, Gardens by the Bay, Botanic Gardens and Singapore Flyer are the most popular tourist attractions.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Singapore.

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