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In this Partner-only course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI). From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

A working knowledge of ONTAP software and NAS and SAN protocol in addition to the 3 day OT-CLU-A Cluster Administration class

Describe the different software components in the ONTAP architecture
Describe the methodologies for troubleshooting management component applications, networks, and protocols
Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
Check the health of a cluster and summarize the results
Identify issues with the management component
Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
Collect data for support cases

Module 1: Troubleshooting the Management Component

Management component
RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
Configuration and replication databases
Job manager
RDB backup and recovery
Non-RDB user-space applications
Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

ONTAP networking overview
Networking-related management component application and databases
Networking evolution
Cluster session manager
Tools to triage networking issues
Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

Network component
SecD
SecD troubleshooting
Network component troubleshooting

Module 4: Troubleshooting NFS

NFS Overview
How NFS works in ONTAP software
ONTAP NFS authorization using export policies and UNIX permissions
Export-related caches
NFS troubleshooting

Module 5: Troubleshooting SMB

SMB
SMB services
SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

SAN architecture
Scalable SAN configuration
Scalable SAN functional components
CLAM quorum
Scalable SAN troubleshooting

Upcoming Trainings

Join our public courses in our Singapore facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

01 August 2024