Microsoft Outlook is the most commonly used communication and diary tool in the world. Many people use it without ever being properly trained in its use. Many people are thrown in at the deep end when expected to suddenly use computers for electronic communication, sometimes with little or no expertise to call on.
QA’s own written in-house course is for just these people. For complete novices or seasoned users wishing to learn the ‘bits’ they’ve never had time to find for themselves… this 1-day course is for you.
The list of topics is fully customisable for single customer dedicated events and can therefore be tailored to exact needs.
This course is suitable for users of Microsoft Outlook versions 2010, 2013, 2016 or 2019. If you're attending at a QA location, the course will be delivered on Microsoft Outlook 2016.
Anyone wishing to learn the skills of Microsoft Outlook for use with any version from and including Microsoft Outlook 2010 to the most up-to-date version.
It is suited to anyone from complete novice to self-taught user of many years looking to work smarter with the world’s most popular electronic communication and diary software.
Please note, this course will include topics of a basic nature right up to obscure options and some advanced techniques.
Before attending this course, delegates should be comfortable with navigating a Windows environment and using a Mouse and Keyboard. They DO NOT necessarily need to have used Microsoft Outlook before, although general knowledge of using an email system and/or electronic communication systems is desirable.
Attendees will learn how to:
Module 1 - Introducing Outlook
Module 2 - Email Basics
Module 3 - Additional Email Features
Module 4 - Calendar and Meetings
Module 5 - Tasks
Module 6 - Contacts
Module 7 - Notes
Module 8 - Organising Outlook Items
Appendix 1: Email Etiquette
Appendix 2: Outlook Options
Appendix 3: Design Forms
Appendix 4: Keyboard Shortcuts
Please note: QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice t