Service Desk Institute (SDI)

Managers & Leaders Project & Change Management

IT Service Management

SDI Service Management

SDI Service Desk

Service Desk Institute (SDI)

SDI™ Service Desk Analyst - SDA

Seviye: Intermediate | Süre: 3 Gün

Classroom
Virtual Classroom
Online

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...

SDI™ Service Desk Manager - SDM

Seviye: Intermediate | Süre: 4 Gün

Classroom
Virtual Classroom
Online

Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This cour...

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