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Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

The Feedback Skills for Leaders Training course is a dynamic, instructor-led course that shows new and experienced managers the benefits of developing this critical skill, both in giving & receiving feedback. You will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages.

Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated and make positive contributions to their organizations. The Feedback Skills for Leaders Training course includes information on how gender and generational differences can impact employees' expectations and how well feedback is received.

Who Should Attend?

Leaders who want to improve their feedback skills, in order to help their employees grow within their organizations.

Upon successful completion of the Feedback Skills for Leaders Training course, you will be able to:

Understand Resistance to Criticism
Respond to Critical Feedback
Give Constructive Feedback
Give Positive Feedback
Handle Recurring Problems

Part 1: Understanding Resistance to Criticism

What Is Critical Feedback?
The Impact of Gender on Feedback
Gender Communication & Leadership
Effectiveness
Generational Differences in Feedback
Influence of Parental Messages
Critical Feedback Messages to Watch Out For
Counteracting Self‐Criticism & Past Messages
Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback

How We Perceive Critical Feedback
Types of Critical Feedback
Three Stages of Response
Assertive Techniques to Deal with Criticism
Technique 1: Fogging
Technique 2: Admitting the Truth
Technique 3: Requesting Specific Feedback
Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback

Barriers to Giving Constructive Feedback
Overcoming Obstacles
Benefits of Voicing Feedback Regularly
Understanding Constructive Feedback:
Step 1: Set Realistic Goals & Expectations
Step 2: Research the Facts
Step 3: Choose Your Timing
Step 4: Be Specific, Using the DASR Script
Providing Feedback with "I" Statements
Step 5: Monitor & Follow Through
The Impact of Technology on Feedback
Critiquing Your Manager or Colleague
Using the DASS Script
Providing Unsolicited Feedback
Turning Complaints into Proposals

Part 4: Giving Positive Feedback

The Powerful Impact of Praise
Rethinking Barriers to Praising Others
Guidelines for Giving Positive Feedback
Public vs. Private Praise
Praising Upward

Part 5: Handling Recurring Problems

Five Steps in Discussing Recurring Problems
The Importance of Follow-Up

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom

09 January 2025