ISO/IEC 20000-1:2018 Requirements Course Training in South Africa

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: From €1,072+VAT
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We can host this training at your preferred location. Contact us!

ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

Upon completion of the training, delegates will be able to:

  • Describe the key processes required for an IT Service Management System (SMS).
  • Communicate the benefits of an ISO 20000 IT SMS
  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
  • Know what to do next in their organization

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
01 July 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
07 July 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
10 July 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
24 July 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
03 August 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
13 August 2024
Cape Town, Durban, Johannesburg
2 Days
Classroom / Virtual Classroom
16 September 2024
Cape Town, Durban, Johannesburg
€1,072 +VAT Book Now
Classroom / Virtual Classroom
18 September 2024
Cape Town, Durban, Johannesburg
2 Days
ISO/IEC 20000-1:2018 Requirements Course Training Course in South Africa

Formerly known as Union of South Africa, now officially known as Republic of South Africa is the Southernmost country in Africa. South Africa's population is over 60 million people, which makes the country the world's 23rd-most populous nation. South Africa has three capital cities: executive Pretoria, judicial Bloemfontein and legislative Cape Town, while the largest city is Johannesburg. The official languages of South Africa are Afrikaans, English, Ndebele, Pedi, Sotho, Swati, Tsonga, Tswana, Venda, Xhosa and Zulu.

South Africa can be rainy from November to February, so the best time to visit South Africa is from May to September. Despite the rainy season South Africa is a year-round destination, with varying regional climates. Blyde River Canyon, Durban, Drakensberg, Kruger National Park and of course, Cape Town are the tourist attractions of the country.

Expand your IT knowledge with our comprehensive range of courses, including programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our skilled instructors will facilitate hands-on training and share practical insights, all conveniently conducted at your preferred location within South Africa.

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