ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

What You Will Learn

Upon completion of the training, delegates will be able to:

Describe the key processes required for an IT Service Management System (SMS).
Communicate the benefits of an ISO 20000 IT SMS
Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
Know what to do next in their organization

Outline

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Avaible Training Dates

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

17 March 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

20 March 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

15 April 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

19 April 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

08 June 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

09 June 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

12 June 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

15 June 2025 (2 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

€1,072 +VAT

ISO/IEC 20000-1:2018 Requirements Course Training Course in South Africa

Formerly known as Union of South Africa, now officially known as Republic of South Africa is the Southernmost country in Africa. South Africa's population is over 60 million people, which makes the country the world's 23rd-most populous nation. South Africa has three capital cities: executive Pretoria, judicial Bloemfontein and legislative Cape Town, while the largest city is Johannesburg. The official languages of South Africa are Afrikaans, English, Ndebele, Pedi, Sotho, Swati, Tsonga, Tswana, Venda, Xhosa and Zulu.

South Africa can be rainy from November to February, so the best time to visit South Africa is from May to September. Despite the rainy season South Africa is a year-round destination, with varying regional climates. Blyde River Canyon, Durban, Drakensberg, Kruger National Park and of course, Cape Town are the tourist attractions of the country.

Expand your IT knowledge with our comprehensive range of courses, including programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our skilled instructors will facilitate hands-on training and share practical insights, all conveniently conducted at your preferred location within South Africa.

ISO/IEC 20000-1:2018 Requirements Course Training in South Africa

What You Will Learn

Outline

Avaible Training Dates