ITIL® 4 Specialist: Business Relationship Management, South Africa

The ITIL® 4 Specialist: Business Relationship Management Training in South Africa module is an advanced training course that explores how to strategically manage and nurture the relationship between service providers and business stakeholders.

It’s tailored for professionals who want to understand the discipline of Business Relationship Management (BRM)—not for those aiming to become or already serving as a Business Relationship Manager. Those interested in that role should consider the APMG BRM Practitioner course instead.

Course Details

Duration: 3 Days
Format: Virtual (online) or Classroom (in-person)
Course Code: ITIL4BRM
Tech Type: Performance-Focused
Exam: 90-minute, multiple-choice online exam
Pass Mark: Minimum 39 out of 60 (65%)

Added Value

Learn from peers and industry experts in a collaborative environment
Understand how BRM aligns with strategic value co-creation
Gain implementable insights for transforming business-IT relationships

We can host this training at your preferred location.

İNFRASİS BİLGİ TEKNOLOJİLERİ TİC. LTD. ŞTİ.

Viessmann Isı Teknolojileri San. ve Tic Ltd. Şti.

North Caspian Operating Company N.V. (NCOC N.V.)

PHILIP MORRIS SABANCI PAZARLAMA VE SATIS A.S

PAPİLON SAVUNMA GUVENLIK SISTEMLERI BILISIM HİZM. İHR. SAN. VE TİC. A.Ş.

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certification is required.

Who Should Attend

Professionals aiming to establish or enhance BRM practices
Teams interested in aligning business and IT service delivery
Individuals seeking to understand the value and structure of BRM
Candidates working toward the ITIL 4 Practice Manager qualification

Note: This course is not intended for job-specific BRM training.

What You Will Learn

By the end of this ITIL® 4 Specialist: Business Relationship Management Training in South Africa, you will have gained knowledge and skills in the following areas:

Key principles and concepts of Business Relationship Management
Understanding of BRM value streams and supporting processes
How to grow BRM capability within an organization
Practical models and BRM-related techniques
Organizational roles, competencies, and solutions for BRM
The role of IT and data in enabling BRM practices
How partners and suppliers contribute to relationship success

Outline

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Avaible Training Dates

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

27 June 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

21 July 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

05 August 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

18 August 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

06 September 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

25 September 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

04 October 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

11 October 2025 (3 Days)
Cape Town, Durban, Johannesburg
Classroom / Virtual Classroom

ITIL® 4 Specialist: Business Relationship Management Training in South Africa