ITIL® 4 Specialist: Plan, Implement and Control Training in South Africa

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €3,204+VAT
We can host this training at your preferred location. Contact us!

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

The ITIL 4 Plan, Implement, and Control module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.

There is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39 (65%).

This exam is online and can be booked at a time of the delegates choosing once the course has finished and will be invigilated virtually by PeopleCert.

An ITIL 4 foundation certificate.

Target Audience

This course is applicable for IT professionals or anyone who has an interest in the discipline/practice of IT asset management, Change enablement, Deployment management, Release management or Service Configuration management. This course is ideal for those individuals involved at the operational level of service delivery and wish to explore how best practices can be used to assist their organisation improve.

This course can also be a used as a qualifying certificate to contribute towards the ITIL®4 Master qualification level.

The course will help learners to:

  • Understand practice key concepts
  • Understand the processes within each practice
  • Understand the roles and competencies within each practice
  • Understand how technology supports and enables the practice
  • Understand the role that third parties play within each practice
  • Understand how the maturity model can be used the develop and improve the practice
  • Understand how the ITIL 4 Guiding principles align with each practice
  • Understand what practice success factors and KPIs could be used to ensure success of each practice.

This course delivers for learners the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices focussed around implementation and control of service, IT hardware, software or processes. It covers the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice.

It is intended to provide learners with best practice guidance at both strategic and operational levels for maximizing value from the Practices.

The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the course. It also allows learners to ‘meet’ like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the trainer.



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our South Africa facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
03 June 2024
Cape Town, Durban, Johannesburg
3 Days
Classroom / Virtual Classroom
12 June 2024
Cape Town, Durban, Johannesburg
€3,204 +VAT Book Now
Classroom / Virtual Classroom
13 July 2024
Cape Town, Durban, Johannesburg
3 Days
Classroom / Virtual Classroom
27 July 2024
Cape Town, Durban, Johannesburg
3 Days
Classroom / Virtual Classroom
05 August 2024
Cape Town, Durban, Johannesburg
3 Days
Classroom / Virtual Classroom
05 August 2024
Cape Town, Durban, Johannesburg
€3,204 +VAT Book Now
Classroom / Virtual Classroom
04 August 2024
Cape Town, Durban, Johannesburg
3 Days
Classroom / Virtual Classroom
18 September 2024
Cape Town, Durban, Johannesburg
3 Days
ITIL® 4 Specialist: Plan, Implement and Control Training Course in South Africa

Formerly known as Union of South Africa, now officially known as Republic of South Africa is the Southernmost country in Africa. South Africa's population is over 60 million people, which makes the country the world's 23rd-most populous nation. South Africa has three capital cities: executive Pretoria, judicial Bloemfontein and legislative Cape Town, while the largest city is Johannesburg. The official languages of South Africa are Afrikaans, English, Ndebele, Pedi, Sotho, Swati, Tsonga, Tswana, Venda, Xhosa and Zulu.

South Africa can be rainy from November to February, so the best time to visit South Africa is from May to September. Despite the rainy season South Africa is a year-round destination, with varying regional climates. Blyde River Canyon, Durban, Drakensberg, Kruger National Park and of course, Cape Town are the tourist attractions of the country.

Expand your IT knowledge with our comprehensive range of courses, including programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our skilled instructors will facilitate hands-on training and share practical insights, all conveniently conducted at your preferred location within South Africa.
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