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ITIL® 4 Foundation
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organis...
Manager to Leader
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
'Management is doing things right; leadership is doing the right things.' Peter Drucker. As the work-place becomes a collaborative and fast paced environment, organisational culture demands...
Manage Conflict and Difficult Situations
Level:
Fundamentals |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The speed at which organisations need to take new and improved value propositions to customers and clients is never slower. The digital age brings such change so rapidly the pressure is alwa...
Skills Hack - Decisions, Decisions, Decisions
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Whenever you see a successful business, someone always made a courageous decision!” Peter Drucker Managers and staff are expected to make decisions that ultimately effect efficiency, costs...
ITIL® 4 - Half day Overview
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from PeopleCert....
ITIL® 4 Specialist: Create, Deliver and Support
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
ITIL® 4 Specialist: Drive Stakeholder Value
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist Dr...
ITIL® 4 Strategist: Direct, Plan and Improve
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
Skills Hack - Focusing on Feedback
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Feedback is the breakfast of champions.” Ken Blanchard - American author Feedback is an essential skill and likely to be used every day. People need feedback if they are to learn. If feedba...
SDI Service Desk Analyst - SDA
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...
ILM Level 5 Award in Leadership and Management
Level:
Intermediate |
Duration:
6 Days
Classroom
Virtual Classroom
Online
Please note if you started your ILM level 5 before January 2024, see here for the relevant information. Why invest in the ILM level 5 qualification? As a learner, you will be a time poor...
Coaching for Results
Level:
Intermediate |
Duration:
2 Days
Classroom
Virtual Classroom
Online
The digital era is marked by rapid and constant changes in the business landscape, driven by extracting value from digital technology. Roles, responsibilities, and job descriptions are const...
Communicate Effectively
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
In the era of digital technology, the significance of effective communication has become more pronounced and valuable. Our QA point of view is that technology poses new challenges to communi...
Leading Successful Change
Level:
Intermediate |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The digital age is characterised by the rapid pace and volume of change along with uncertainty, fragility, and complexity. Most people now operate with wider roles (which may include functio...
Communicating in a Technical Environment
Level:
Intermediate |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The specialised content of this course will allow delegates to return to work with a set of tools that can be applied immediately and effectively to noticeably improve their communication st...
Finance for Non-Financial Managers
Level:
Intermediate |
Duration:
2 Days
Classroom
Virtual Classroom
Online
'Rule No.1: never lose money. Rule No.2: never forget rule No.1.' Warren Buffett – American Buinessman and Investor Managers today are increasingly expected to understand and manage the fi...
WorldCC Fundamentals of Contract and Commercial Management
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
The WorldCC Fundamentals of Contract and Commercial Management course and qualification is intended to equip delegates with basic insights and understanding of contracting principles and the...
Solve Problems and Make Decisions
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how to confront challenges from a different perspective....
Managing Technical Teams
Level:
Fundamentals |
Duration:
5 Days
Classroom
Virtual Classroom
Online
It is all very well saying that technology is central to driving growth and high performance in a modern digital age, but this growth agenda requires management of many technical teams. This...
Leadership Presence
Level:
Intermediate |
Duration:
2 Days
Classroom
Virtual Classroom
Online
Our QA point of view is that in the digital age, developing leadership presence is needed across more hierarchical levels and is also more difficult; given more demanding followers, strategy...
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