Azerbaycan Administering Cisco Contact Center Enterprise Eğitimi

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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

This class will help you:

Leverage the Cisco Unified Contact Center Enterprise (UCCE) for a smooth integration of inbound and outbound voice applications to support multiple communication channels.
Manage a multichannel contact functionality with IP telephony as a unified solution to rapidly deploy within a distributed contact center infrastructure.

To fully benefit from this course, you should have the following knowledge:

Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
Working knowledge of Unified Communications Manager and voice gateways
Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

Recommended Cisco offerings that may help you meet these prerequisites:

'Understanding Cisco Contact Center Enterprise Foundations (CCEF)'
'Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)'
'Understanding Cisco Collaboration Foundations (CLFNDU)'

After taking this course, you should be able to:

Navigate CCE configuration and scripting tools
Configure a dialed number, call type, and media routing domain
Build a basic Cisco Intelligent Contact Management (ICM) script
Configure agents and skill groups
Configure basic Interactive Voice Response (IVR) functionality
Implement attributes and precision queues
Configure Ring-No-Answer (RONA) using CCE configuration tools
Configure and populate an agent team and primary supervisor
Improve agent efficiency through finesse enhancements
Build and test a basic Voice XML (VXML) application
Implement roles, departments, and business hours
Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool

Cisco Unified Contact Center Review

Contact Center Basics
Components and Architecture

Deploying Basic Call Settings

Associate Basic Call Settings
Explore Media Routing Domains

Building a Basic Cisco Unified Contact Center Enterprise Script

Introduce Script Editor
Use Script Editor Nodes

Configuring Basic Agent Functionality

Introduce Agent Functionality
Configure Agent Desk Settings

Configuring Basic Call Treatment and Queuing

Explore Media Server and Files
Introduce Microapps

Implementing Precision Routing

Introduce Precision Routing Basics
Examine the Migration Path

Configuring RONA Support

Introduce RONA Functionality
Identify RONA Timeout Considerations

Configuring Agent Teams and Supervisors

Configuring Teams and Supervisors
Explore Agent Roles

Administering the Cisco Finesse Desktop

Administering Cisco Finesse Desktop
Introduce Cisco Finesse Administration

Implementing Voice XML Applications

Introduce VXML
Build a Basic Call Studio Project

Configuring Roles, Departments, and Business Hours

Examine Post-Call Survey Functionality
Configure Post-Call Survey

Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Configure Unified CC Enterprise Administrators
Configure Departments

Administering Cisco Contact Center Enterprise Eğitimi Azerbaycan

Kardeş ülke Azerbaycan (resmi adıyla Azerbaycan Cumhuriyeti) Kafkasya’da, Güney Kafkas Dağları bölgesinde bulunmaktadır. Çok zengin bir kültüren mirasa sahip olan Azerbaycan’ın, Hazar Denizi, Rusya, Gürcistan, Ermenistan ve İran gibi sınır komşuları vardır. Kafkasya’nın en büyük yüzölçümlü ülkesi olan Azerbaycan’da harika bir doğa çeşitliliği mevcut olup, hayvan yaşamının zenginliği de dikkat çekicidir. Üniter bir devlet olan Azerbaycan’ın Cumhurbaşkanı İlham Aliyev, resmi dili Azerice’dir.

Farsça Azar (Ateş) ve Payegan (Muhafız) kelimelerinin birlikteliğinden adını alan Azerbaycan Ateşler Ülkesi olarak da bilinmektedir. Bakü’de bulunan Flame Towers ülkenin en turistik yerlerinden biridir. Ülkede çok sayıda yanardağ ve petrol yatağı bulunmaktadır. Azerbaycan’ın mutlaka görülmesi gereken yerleri arasında Bakü’deki Alev Kuleleri, Kız Kalesi, Ateşgah, Targovi Caddesi ve Bakü Bulvarı’nın yanı sıra farklı şehirlerdeki Şeki Hanları Sarayı, Kobustan Milli Parkı, Han Bağı, Kebele ve Göygöl Milli Parkı sayılabilir.

Azerbaycan Administering Cisco Contact Center Enterprise Eğitimi

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