Azerbaycan BCS Professional Certificate in Stakeholder Engagement Eğitimi

Prerequisites for Stakeholder Engagement

• It is recommended that delegates should have completed, or have knowledge to the level of, the BCS International Business Analysis Diploma or the BCS Solutions Development Diploma, before attempting this course
• It is useful to have some practical experience of projects and working with stakeholders.

Prerequisites for including this course as part of the Advanced Diploma in Business Analysis

This course is one of the 4 BCS professional certificates offered by Bilginç which can be combined and lead to the Advanced Diploma in Business Analysis.

If you are planning to work towards obtaining the Advanced Diploma then you must already hold the BCS International Diploma in Business Analysis and further evidential criteria, see below for details.

How do you obtain the Advanced Diploma? 

Anyone who holds the BCS International Diploma in Business Analysis can begin working towards the BCS Advanced Diploma.
There are three elements to be achieved in order to be awarded the Advanced Diploma:

• Gain certifications in four subject areas across three skill domains
• Provide evidence of a minimum of five years' experience in business analysis
• Provide evidence of engaging with the BA community.

This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.

The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.

Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path

• Identify stakeholders, understand how to manage them and plan engagement activities
• Define the communication process and listening behaviours
• Explain group formation
• Define and understand techniques for facilitating a workshop
• Understand rapport
• Explain creative problem solving and identify techniques
• Define a negotiation approach
• Explain and deal with conflict

Understanding stakeholders

• Analysing stakeholders
• Stakeholder planning and perspectives

Communication

• The communication process
• Barriers to communication
• Active listening and listening behaviours

Working with stakeholder groups

• Group development process
• Learning styles

Facilitated workshops - introduction

• The benefits of facilitated workshops
• Main workshop roles - facilitator, scribe, participants, sponsor
• Stages of a workshop
• Workshop preparation
• Conduct of the workshop
• Facilitation techniques
• Adaptability in the workshop

Rapport

• Rapport defined
• Building rapport and the importance of rapport in relationships

Creative problem solving

• A model for creative problem solving
• Techniques for generating ideas, such as mind-maps
• Stimulating creative thinking
• Edward de Bono's 'Six Thinking Hats'

Managing expectations

• Sources of expectations
• Controllable expectation creators
• Uncontrollable expectation creators
• Process for managing expectations

Negotiation

• Negotiating positions
• BATNA
• Integrative and distributive negotiation

Managing conflict

• Root causes of conflict - goals, judgements, values
• Options for conflict resolution
• Thomas-Kilmann conflict MODE instrument