Lesson 1: How to Develop Positive Assertiveness
- Three Basic Behavior Styles
- Can Behaviors Change?
Lesson 2: Ensuring Successful Change
- The Five Ps of Successful Change
- Are You Using the Right Maps?
- Self-Fulfilling Prophecy
- Positive Mental Imagery
- Programming Yourself for Success
Lesson 3: Feelings: The Emotional Part of Assertiveness
- The Emotions of Assertiveness
- Choice and Win-Win Relationships
- Talking About Feelings
Lesson 4: Changing Your Behaviors
- Choosing Assertive Words Carefully
- Body-Language Signals
- Stop Signs and Green Lights
Lesson 5: Expanding Your Assertiveness
- Four Assertive Styles
- Sending Assertive Messages
- Identify Styles to Enhance Communication
Lesson 6: Assertive Power Steps
- Four Steps to Assertive Communication
- Step 1: Repeat the Question or Statement
- Step 2: Command, Don't Ask
- Step 3: Add Emotion
- Step 4: Introduce Consequences
Lesson 7: Assertive Confrontation
- Defining the Problem
- Five Tools for Successful Confrontation
- Active Listening
- Goals for the Present and Future
- Give Yourself Credit for Success
Appendix
- Summary and Review
- Follow-Up Practice Exercises
