Azerbaycan ITIL® 4 Managing Professional Transition Module Eğitimi

Katılımcıların ya MALC sınavını ya da ITIL v2-v3 Bağlantı sınavını geçerek elde ettikleri bir ITIL v3 Uzman sertifikası ya da ITIL v3 yetkinlik programında en az 17 kredi elde etmiş olmaları gerekmektedir.

From the ITIL 4 Specialist - High Velocity IT Module:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

From the ITIL 4 Specialist - Drive Stakeholder Value Module:

• Understand how customer journeys are designed
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realise and validate service value

From the ITIL 4 Strategist - Direct, Plan and Improve Module:

• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve