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Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services.

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below:

Service Desk
Incident Management
Problem Management
Service Request Management
Monitoring & Event Management

It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

Who Should Attend?

This training and certification is intended for:

ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
Individuals who are pursuing the ITIL Practice Manager and/or Master designation

Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Integrate the practices in the organization’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Incident Management (INM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- The recommendations for the practice success
Service Desk (SD)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- Τhe role of partners and suppliers in the practice
- Ηow the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
Service Request Management (SRM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
Monitoring and Event Management (MEM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for practice success
Problem Management (PRM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
Monitor, Support, and Fulfill
- Understand the processes and value streams of the Monitor, Support, and Fulfil practices
- How information and technology support and enable the practices
- Recommendations practice success

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Diğer

IT departmanınızda kaç kişi çalışıyor?

0 – 50

50 – 250

250 – 1000

1000+

ITIL® 4 Specialist Monitor, Support, and Fulfil Eğitimi Azerbaycan

Kardeş ülke Azerbaycan (resmi adıyla Azerbaycan Cumhuriyeti) Kafkasya’da, Güney Kafkas Dağları bölgesinde bulunmaktadır. Çok zengin bir kültüren mirasa sahip olan Azerbaycan’ın, Hazar Denizi, Rusya, Gürcistan, Ermenistan ve İran gibi sınır komşuları vardır. Kafkasya’nın en büyük yüzölçümlü ülkesi olan Azerbaycan’da harika bir doğa çeşitliliği mevcut olup, hayvan yaşamının zenginliği de dikkat çekicidir. Üniter bir devlet olan Azerbaycan’ın Cumhurbaşkanı İlham Aliyev, resmi dili Azerice’dir.

Farsça Azar (Ateş) ve Payegan (Muhafız) kelimelerinin birlikteliğinden adını alan Azerbaycan Ateşler Ülkesi olarak da bilinmektedir. Bakü’de bulunan Flame Towers ülkenin en turistik yerlerinden biridir. Ülkede çok sayıda yanardağ ve petrol yatağı bulunmaktadır. Azerbaycan’ın mutlaka görülmesi gereken yerleri arasında Bakü’deki Alev Kuleleri, Kız Kalesi, Ateşgah, Targovi Caddesi ve Bakü Bulvarı’nın yanı sıra farklı şehirlerdeki Şeki Hanları Sarayı, Kobustan Milli Parkı, Han Bağı, Kebele ve Göygöl Milli Parkı sayılabilir.

Azerbaycan ITIL® 4 Specialist Monitor, Support, and Fulfil Eğitimi

Who Should Attend?

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Azerbaycan ITIL® 4 Specialist Monitor, Support, and Fulfil Eğitimi

Who Should Attend?

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Outline

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