Azerbaycan ITIL® Certificate in Managing Across the Lifecycle Eğitimi

Delegates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3, 2011 or v4 Foundation certificate (or have the ITIL v2/v3 Foundation bridge) and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible.

Acceptable forms of prerequisite confirmation are as follows:

• A copy of the candidates examination certificate(s)
• Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy 

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

ITIL® is a registered trade mark of AXELOS.

• ITIL hizmetlerinin yaşam döngüsünü işletme ve yönetim seviyesinde anlamak isteyen ve bir kuruluş bünyesinde BT hizmetlerinin sunum kalitesini iyileştirmek amacıyla bunların nasıl uygulamaya konulabileceğini öğrenmek isteyen kişiler.
• Bu kalifikasyonun zorunlu olan son modül olduğu BT Hizmet Yönetiminde ITIL Uzmanı sertifikasını almak isteyen kişiler.
• BT Hizmet Yönetiminde ITIL Uzmanı sertifikasının bir ön koşul olduğu BT Hizmet Yönetiminde ITIL Ustası sertifikasına ulaşmak için ilerlemek isteyen kişiler.
• Bu eğitimde ayrıca PMI PMP sertifikasyonu/yeniden sertifikasyonu için 35 saatlik İletişim Eğitimi / Profesyonel Gelişim Üniteleri konusunda da eğitim verildiğini lütfen unutmayın.

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability

Examinations:

• The exam will be 2 hours, rather than 90 minutes as now
• It will be case study based - which is used during the course to allow familiarisation prior to the exam
• There are 10 questions rather than 8, although still graduated, and most use the case study
• Pass mark remains at 70%