Service Blueprinting Training in Canada

  • Delivery Method: Online Instructor-Led / Classroom Based / Onsite
  • Participation Model: Public Training / Private / In-House Training
  • Duration: 2 Days
  • Level: Expert
  • Price: From CAD 4,800 +TAX
  • Upcoming Date:

The Service Blueprinting course is a two-day learning event that practically explores service blueprinting through hands on activity and discussion.

A service blueprint is a diagram that visualizes the relationships between different service components that are directly tied to touchpoints in a customer journey. Think of Service Blueprints as sequels to Customer Journey Maps, one focuses solely on what the customer is doing, the other focuses on what the Business is doing in parallel.

Having this insight enables organisations to develop a comprehensive understanding of it’s service and the underlying resources and processes that make it possible. This enhanced view helps to discover weaknesses, identify opportunities for optimization and bridges efforts across departments.

This two-day highly practical course will take your design thinking skills and apply them to service design.

You will learn how to use service blueprinting techniques in a guided workshop before applying them to a real-world case study or your own business problems.

The topics explored during this course are:

  • Understanding Service Blueprints
  • Preparing for a Service Blueprint Session
  • Defining a Service Blueprint session
  • Organising a Service Design Session
  • Executing a Service Blueprint Session
  • Analysing Results
  • Service Blueprint Sprint


Prerequisites

While there are no formal prerequisites for this course learners would benefit from having existing design thinking experience.

We recommend learners who are new to design thinking attend the 2-day Design Thinking workshop before moving on to Service Blueprinting.


For corporate groups, we can organize this training as an on-site private group.
HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

What You Will Learn

At the end of this event, you will be able to:

  • Understand how service blueprints add value and solve problems
  • Plan and define a rigorous service design session
  • Develop and validate end to end customer solutions
  • Analyse data and make recommendations
  • Facilitate service design sessions

Training Outline

This two-day course aims to take your existing design thinking knowledge and apply this to service blueprinting.

Learning will begin with an overview of the theoretical aspects of service blueprinting through interactive discussion before moving on to practically apply these concepts to a real-world case study or your own business problems.

Learners will develop their understanding of how Empathy maps, personas and customer journeys power services, explore defining wicked problems and identify when to use, and when not use service blueprints.

Learners will experience how service blueprinting helps to see customer problems holistically.

The course covers:

  • Understanding Service Blueprints
  • Preparing for a Service Blueprint Session
    • Understanding Opportunity Spaces
    • Defining Scenarios and use cases
  • Defining a Service Blueprint session
    • Preparing steps and touch point
    • Defining the surface to core layers of a Service blueprint
  • Organising a Service Design Session
    • Identifying stakeholders
    • Setting up physical and digital spaces
    • Defining effective hygiene for good sessions
  • Executing a Service Blueprint Session
    • How to prepare stakeholders and facilitate a session
    • Identifying critical moments and ideas
    • Recording findings
  • Analysing Results
    • Organising and grouping data into themes
    • Identifying strategic and tactical themes
    • Analysing and weighting critical moments
    • Making Recommendations and validating results
  • Service Blueprint Sprint
    • Planning your session
    • Facilitate as teams

Synthesise results and recommendations

Why Choose Us

Leading UK-based global training provider since 1995.

Experience Service Blueprinting in Canada through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

  • Delivery Method: Online Instructor-Led
  • Participation Model: Public / Private (In-house)
  • Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
  • Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
  • Worldwide Access: Join our live virtual classrooms from Canada or anywhere else in the world, or arrange a dedicated online training program for your organization.

Experience Service Blueprinting through face-to-face Classroom Based training in Canada. Training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class for your organization.

  • Delivery Method: Classroom Based
  • Participation Model: Public / Private (In-house)
  • Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
  • Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
  • Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
  • Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Service Blueprinting in Canada as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

  • Delivery Method: Onsite
  • Participation Model: Private (In-house)
  • Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
  • Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
  • Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
  • Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
  • Worldwide Onsite Delivery: Arrange the training in Canada or at another preferred location worldwide. Bilginç IT Academy trainers can travel to your selected location to deliver the dedicated training program.
Contact us for more detail about our trainings and for all other enquiries!

Service Blueprinting Training Course in Canada Schedule

Join our public live virtual trainings remotely from Canada. Private group trainings can also be organized at your preferred location in Canada, around your schedule.

For corporate groups, we can organize this training as an on-site private group.
20 October 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
31 October 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
03 November 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
10 November 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
20 November 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
23 November 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
25 November 2026 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX
23 January 2027 (2 Days)
Toronto, Vancouver, Montreal, Ottawa
CAD 4,800 +TAX

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