International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.
During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.
Join our public courses in our Switzerland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.