Microsoft Dynamics 365 CRM Apps: Fundamentals Training in France

  • Learn via: Online Instructor-Led / Classroom Based / Onsite
  • Duration: 1 Day
  • Level: Fundamentals
  • Price: Please contact for booking options
  • Upcoming Date:
  • UK & France Based Global Training Provider

The Microsoft Dynamics 365 CRM Apps: Fundamentals course is a one-day training designed to introduce the core capabilities of Dynamics 365 Customer Engagement applications. Participants will explore four key apps: Customer Insights – Journeys, Sales, Customer Service, and Field Service.

This course provides a strong foundation for understanding CRM capabilities, evaluating business requirements, and selecting the right solutions. Key topics include lead and opportunity management, case handling, field service operations, and customer insights, along with the role of Copilot in enhancing productivity.

We can organize this training at your preferred date and location. Contact Us!

HAVELSAN
ASELSAN
PepsiCo Türkiye
JTI TÜTÜN ÜRÜNLERİ SANAYİ A.Ş.
ING Bank
DHL
MASTERCARD
Huawei
TotalEnergies
Mercedes-Benz Türk A.Ş.
Goodyear
FORD OTOMOTIV SANAYI A.S.
3M COMPANY
Schneider Electric
Central Bank of Azerbaijan
BP Petrolleri
Procter & Gamble (P&G)
Qatar Foundation
Bank Of China
GlaxoSmithKline (GSK)
MORGAN STANLEY & CO Inc
Novo Nordisk
DEUTSCHE BANK
Azerbaycan Cumhuriyeti Emek ve Ahalinin Sosyal Güvenliği Bakanlığı
ACCENTURE

Prerequisites

Participants should have:

  • Basic understanding of business processes and data management
  • Familiarity with Microsoft 365 applications

No prior Dynamics 365 experience is required.

Who Should Attend

This course is suitable for:

  • Functional users
  • Sales representatives
  • Customer service agents
  • Field technicians
  • Business analysts
  • Managers and decision-makers

Anyone looking to understand Dynamics 365 CRM applications can benefit from this course.

What You Will Learn

By the end of this course, learners will be able to:

  • Understand the core capabilities of Dynamics 365 Customer Engagement apps
  • Explore the Dataverse platform
  • Work with customer and activity records
  • Use Customer Insights – Journeys for marketing automation
  • Understand the sales lifecycle and manage sales data
  • Manage cases and customer service operations
  • Work with SLAs, queues, and knowledge management
  • Manage work orders and scheduling in Field Service
  • Understand how Copilot enhances productivity

Training Outline

Module 1: Customer Engagement Apps Overview

  • Application overview
  • Dataverse fundamentals
  • Navigation and data management
  • Customer and activity records

Module 2: Customer Insights – Journeys

  • Marketing automation
  • Customer segmentation
  • Email campaigns
  • Journey creation

Module 3: Dynamics 365 Sales

  • Sales lifecycle
  • Lead and opportunity management
  • Quotes, orders, and invoices
  • Product catalog
  • Copilot capabilities

Module 4: Customer Service

  • Case management
  • Queues and routing
  • SLA management
  • Knowledge base
  • Copilot usage

Module 5: Field Service

  • Work orders
  • Incident types and service tasks
  • Scheduling with schedule board
  • Field operations management

Why Choose Us

Experience Microsoft Dynamics 365 CRM Apps: Fundamentals in France through Bilginç IT Academy's live and interactive virtual classroom environment, accessible from your home, office, or any location. Connect with expert trainers in real time and bring the energy of classroom learning into the digital experience.

  • Live Instructor-Led Sessions: Join scheduled training sessions with your instructor and fellow delegates in real time.
  • Interactive Learning Experience: Take part in discussions, practical exercises, group activities, and Q&A sessions throughout the course.
  • Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
  • Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's long-standing experience in delivering professional training since 1995.
  • Flexible and Scalable Delivery: Access live virtual classrooms from France and worldwide, with flexible planning options for individual and corporate training needs.

Experience Microsoft Dynamics 365 CRM Apps: Fundamentals in a focused classroom environment in France. Bilginç IT Academy's carefully selected training venues provide a professional setting where delegates can interact directly with expert trainers and peers.

  • Experienced Trainers: Learn from specialists with extensive field experience and real-world knowledge.
  • Professional Training Venues: Attend courses in comfortable, well-equipped classrooms designed to support effective learning.
  • Focused Classroom Experience: Benefit from limited class sizes that encourage discussion, interaction, and personalized support.
  • Quality-Driven Learning: Develop practical skills through structured, up-to-date, and professionally designed training content.

Meet your team's training needs with Bilginç IT Academy's onsite Microsoft Dynamics 365 CRM Apps: Fundamentals in France solution, delivered at your office or preferred location. Align your team's development with your business goals through a training experience tailored to your organization.

  • Tailored Course Content: Adapt the training program to your organization's projects, team structure, and specific business requirements.
  • Time and Cost Efficiency: Reduce travel, accommodation, and operational costs while maximizing the value of your training investment.
  • Team-Focused Learning: Help your employees develop around the same knowledge base and strengthen collaboration across your organization.
  • Simplified Planning and Tracking: Manage the training process, participant development, and organizational requirements with greater control.
Contact us for more detail about our trainings and for all other enquiries!

Microsoft Dynamics 365 CRM Apps: Fundamentals Training Course in France Schedule

Join our public courses in our France facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

We can organize this training at your preferred date and location.
20 juillet 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
09 août 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
20 août 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
25 août 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
01 septembre 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
05 septembre 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
24 septembre 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille
05 octobre 2026 (1 Day)
Paris, Lyon, Toulouse, Marseille

France stands as a cornerstone of European industrial innovation, with Paris and Lyon serving as premier global hubs for aerospace, automotive technology, and high-end digital startups. The French tech ecosystem, famously supported by the 'La French Tech' initiative, thrives on the research excellence of institutions like Sorbonne University and École Polytechnique. As a leader in sustainable energy software and sophisticated telecommunications, France offers a highly competitive landscape for advanced professional development. Our IT training programs in France are designed to meet these elite standards, focusing on Cloud Computing, Cybersecurity, and Data Science certifications. We empower professionals across the Republic to lead digital transformation projects within a diverse economy that is consistently pushing the boundaries of engineering and artificial intelligence.

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